Michael Margolis @mmargolis - Twitter Profile

over 1 year ago

“We act as truth-bearers to our founders, who are looking to leverage design and user research to mitigate risk and accelerate business decisions.” At @BstormDesign, GV’s @veeecho speaks to the role of @GVDesignTeam across the portfolio — https://t.co/eHeqbVri7r

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Lenny Rachitsky

@lennysan

over 1 year ago

Some key takeaways: 1. Instead of a long, drawn-out research process, you can identify your ideal customer by doing a one-day sprint with your whole team. The process involves five qualitative interviews with your bullseye customers and watching them as a team in real time. This speeds up learning and ensures that the whole team gets aligned around the same insights. 2. The bullseye customer is more specific than a typical ideal customer profile (ICP). It’s an even more narrow subset of your target market most likely to initially adopt your product. Focusing on this narrow group helps you prioritize product development, align teams, and accelerate learning. 3. When validating your ideas, don’t get stuck on perfecting a single prototype. Instead, create at least three different versions to test. This helps you see what resonates most with your bullseye customer and allows your team to avoid getting too attached to one concept. 4. One of the biggest advantages of doing the bullseye sprint is learning how to recognize rejection early. Pay attention to signs of indifference during customer interviews. When you hear, “Oh yeah, I guess that would be nice,” or something similarly noncommittal, that’s your cue to move on. You’re looking for customers who are ready to say, “Take my money—where do I sign up?” 5. The way you approach customer research should differ from sales. Practice humble inquiry—ask questions as if you’re learning, not selling. Be vulnerable and embrace the fact that you don’t know everything. Your goal should be to learn, not to pitch. 6. Before diving into interviews, get everyone to predict what they think they’re going to learn. Make the predictions specific: what you actually expect will happen, not just what you hope to uncover. Then, after the interviews, compare those predictions with what you learned. This helps you avoid hindsight bias and gives you a clearer picture of how much you actually learned.

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Lenny Rachitsky

@lennysan

over 1 year ago

Michael Margolis (@mmargolis) has been a UX research partner at @GVteam for nearly 15 years, and through his hands-on work with over 300 startups has developed a unique approach to helping founders identify their “bullseye customer”—the specific subset of their target market who initially is most likely to adopt their product. In our conversation, Michael shares: 🔸 The step-by-step process of running a bullseye customer sprint 🔸 The most common mistakes founders make when picking their first customers 🔸 Practical tips for conducting effective customer interviews 🔸 The power of “watch parties” in aligning teams around customer insights 🔸 How to apply these methods beyond typical tech startups 🔸 Much more Listen now 👇 - YouTube: https://t.co/Ob9JX0q99S - Spotify: https://t.co/QuI8xklSUj - Apple: https://t.co/ce92Lljid2 Thank you to our wonderful sponsors for supporting the podcast: 🏆 @Get_Eppo — Run reliable, impactful experiments: https://t.co/fMTIjddBaM 🏆 @useparagon — Ship every SaaS integration your customers want: https://t.co/NXHvecJQLS 🏆 @enterpret_ai — Transform customer feedback into product growth: https://t.co/kpk3hkjHxH

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Michael Margolis

@mmargolis

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