Enterpret

Unify every customer signal. Understand what matters. Act faster with AI that powers growth for Canva, Notion & Fanatics.

[Enterpret @enterpret_ai]

Your voice of customer just got a whole lot easier to access.

Enterpret Wisdom is now live on the Claude MCP Connectors Directory.

Connect → Query → Get answers instantly.

#VoiceOfCustomer #MCP #CustomerFeedback

[Enterpret @enterpret_ai]

The Enterpret MCP server just shipped a major upgrade.

It's now in Codex, plus a wider set of agents. Every answer comes back with a citation and the verbatim customer quote behind it. More queries per session, lower cost.

This is customer intelligence built for agents.

🔗https://t.co/mckIOakpri

[Enterpret @enterpret_ai]

New launches, new bugs, pricing changes, and customer shorthand all create taxonomy drift.

Our Adaptive Taxonomy already handles most of that evolution automatically, but human fine tuning and judgment calls are still required in moments of nuance.

Today, we're excited to release three new capabilities that make the editing experience faster, safer and easier.

What’s new:
1. Chat with your taxonomy: Simply describe a change in plain English or upload supporting context to get proposed changes to approve.
2. Quality checks before commit: Enterpret AI flags duplicates, naming conflicts, semantic overlap, and structural issues before changes go live.
3. Edit any node with guardrails: Rename, merge, split, move, create, delete, or reparent any node directly in the UI, with draft and rollback workflows now available.

Our view is simple: a taxonomy that’s easier to refine gets refined more often. And the more consistently your taxonomy improves, the sharper every downstream insight becomes.

Learn more: https://t.co/wSSiFjtFOZ

[Enterpret @enterpret_ai]

"Am I actually getting value out of this?" Every customer intelligence buyer eventually asks it.

So we wrote down the answer — the workflows real teams run on Enterpret, by role.

⬇️https://t.co/orGIWkDnoA

[Enterpret @enterpret_ai]

Your CRM says you lost deals to "no budget" and "went dark." Your CPO asks which product gaps are costing you revenue. Everyone says something different. Nothing changes by next quarter.

We built Sales Intelligence to fix that.

It connects to your CRM and call data, and surfaces patterns you previously missed: true win/loss reasons, competitor presence, product gaps blocking pipeline, value props driving conversion.

Ask anything and get real-time, cited answers, available via Slack, Claude, or any AI tool.

This is for all the teams who want to fix what's broken: not just Sales, but also Product, RevOps, PMM and beyond.

Learn more: https://t.co/moD0qwLBX0

[Enterpret @enterpret_ai]

Most VoC dashboards get opened once a quarter, nodded at, and forgotten.

The problem isn't the data. It's that they're built to display information, not answer questions.

What a VoC dashboard should actually show (and why most fail):

👇 https://t.co/LquohPfHcI

[Enterpret @enterpret_ai]

Today, we're launching Enterpret, Everywhere - to bring customer intelligence directly to you within @SlackHQ and your favorite AI tools like @claudeai, @NotionHQ, @glean and more🌐

What's new:
• Ask @ Enterpret in Slack in any channel or DM to get cited answers from your full feedback corpus, right in the thread
• New native MCP integrations — install Enterpret in Claude, Notion, and Glean via their marketplaces
• And more MCP integrations coming soon — @cursor_ai , @ChatGPTapp , @LibreChatAI , and @n8n_io

Now, teams can ask questions where they already work, and get instant, grounded answers pulled from support tickets, NPS, app reviews, Gong calls, CRM, and more.

No extra tools. No workflow detour. No excuses to miss the voice of your customers.

Just fast, transparent answers powered by your Customer Context Graph.

Read more: https://t.co/XCa94yyMIR

#CustomerIntelligence #VoiceOfCustomer #Slack #Claude #Notion #Glean #AI #CustomerFeedback

[Enterpret @enterpret_ai]

Enterpret now supports @YouTube comments! 📺

Every launch video, tutorial, and walkthrough generates feedback. Most teams never capture it.

Now you can, with our new integration. Enterpret ingests comments and replies from your public YouTube videos, continuously syncs new comments as they come in, filters spam before analysis, and supports YouTube Shorts.

Find structured insight from one of the richest channels most teams overlook, now connected with the rest of your customer signals.

[Enterpret @enterpret_ai]

https://t.co/uTIQj4Rodu

[Enterpret @enterpret_ai]

Jenny McCullough had one question: what do customers actually need at 2am?

She looked it up. Turns out — nothing urgent. Routine questions. Already answered in the Help Center.

That one search saved Philo an estimated $1M a year.

Then the rest of the company started asking questions too.

Full story 👇
#CustomerIntelligence #VoiceOfCustomer

[Enterpret @enterpret_ai]

Most teams think they have a feedback taxonomy because they have tags.

Tags ≠ taxonomy.

Here's the difference — and why it changes everything about how your team analyzes feedback: https://t.co/zL3lpPB7kB

[Enterpret @enterpret_ai]

Miguel Pou at @kit built a role that didn't exist six months ago.

He called it the last mile problem — great insights, wrong format, nobody opens a long doc.

So he stopped sending documents and started sending URLs. 24 users across 4 departments followed.

"I don't want to be the bottleneck for anybody."

Full story → https://t.co/5iaZKm4Gm8

[Enterpret @enterpret_ai]

"Why does [your product] still not do this?"
40 likes. A dozen replies all saying same.
Your next roadmap review: nobody mentions it.
Not because your team doesn't care. Because social feedback lives in a completely different world from where decisions get made.
The fix is simpler than you'd think → https://t.co/4E1MYS3Qaz.