We need to pause to ponder! With the downturn on the economy and government revenue arising from the #COVID19 pandemic, how will our Education sector fare? Many items in the 2020 Education Sector appropriation bill, will not be implemented due to the drastic financial shortfall.
NCAA DIRECTOR, MICHAEL ACHIMUGU, CLINCHES AFRICAN BRANDS PERSONALITY AWARD
The Director, Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), Mr. Michael Achimugu, has clinched the 2026/2027 African Brands Personality Award in recognition of his outstanding contributions to consumer protection and passenger rights advocacy in Nigeria's aviation sector.
The award was presented by the African Brands team led by Mr. Godwin Enesi Chatta in his office in Abuja on 29th June, 2026.
Receiving the honour, Mr. Achimugu outlined the statutory mandate of his directorate, which focuses on resolving passengers' complaints, including flight delays, cancellations, baggage issues and ticket refunds.
In his brief stewardship, he noted that, under his leadership, the NCAA has recorded its highest-ever volume of ticket refunds, compensation, and regulatory compliance.
He disclosed that, in 2025 alone, the NCAA achieved a 65% case resolution rate, which marked a 10 percent improvement on the previous year's record, expressing staunch confidence that the Authority is on track to reach a 90% resolution rate before the end of 2026.
Mr. Achimugu dedicated the award to his children, his team, and the NCAA's leadership, while calling on air travellers to acquaint themselves with their rights as passengers.
@TK_HelpDesk@AdityaBajoria2 Pls my aunt missed her flight Jeddah to Abuja. I want to reschedule her flight. The ticket was brought through Agent, we can't modify the ticket using your manage booking. Pls assist check ur DM
I celebrate the young artist, Terra, for successfully illustrating three of my inherent personalities in a single image. The lion depicts my heart, the aircraft announces my job and industry, and, of course, the third part is my real, ever-smiling face. THE TRINITY OF MICHAEL.
Iran has not hit Israel yet. They sent very few missiles. It seems the focus is on the American Radars in their bases in gulf countries. Iran wants to blind the US first. They started this process last time with the strike on Al Udeid. This is why Iran hit gulf countries first and more heavily. The strikes were on satellite and comms installations. Once this is severely disrupted, Iran can strike Israel more easily and effectively. This is a lesson learned from the 12 days war.
Yesterday, I had to make a u-turn while heading to my barber's, on receiving reports of a valid threat of extreme violence from Saudi Airlines' Kano-bound passengers who were stranded in Abuja due bad weather in Kano. Some other airlines had also diverted to Abuja for the same reason.
I stood amidst over 200 angry passengers, pacifying, reprimanding, and resolving. This is the most adrenaline-rushing part of my job. It requires tact, firmness, wisdom, and team work. But it is risky. Some passengers are extremely violent. A huge, hulk-like, and highly vexed passenger threatened to beat me up yesterday.
I looked at him. Initially, I was angry. But I saw the worry in his eyes and decided to handle him differently. We became best friends and he has invited me to his Lagos residence. I will not go, sha.
I must acknowledge the support of our Honourable Minister, Festus Keyamo SAN, who insisted that the rights of the passengers be prioritised. He continued to ask for updates on the welfare of passengers late into the night.
I am proud of the efforts put in by my DGCA, Capt. Chris Najomo over this matter. To protect the rights of Nigerian passengers, he made a number of critical decisions that established the dignity of Nigerian passengers.
I must also thank Ifueko Abdulmalik for her role in resolving this saga. She kept communications with the Saudi side open.
How do you leave 401 passengers stranded and say you'd return to your country without having made alternative arrangements for their movements to final destination?
While acknowledging the fact that it was tough for the airline as they have no operational base in Abuja, the entire saga could have been handled more professionally.
I met with the Saudi ambassador to Nigeria and made it clear that the airline cannot operate with disregard for the consumer protection regulations.
Much later last night, we were able to conclude arrangements with UMZA to fly the stranded passengers to Kano via three successive flights.
My team and I waited through it all. I acknowledge also, the stoic efforts put in by the FAAN Regional General-Manager of the airport. He stood with me through the entire ordeal and showed courage in the face of the intimidation.
Umza airlifted the passengers thus:
The first Umza aircraft departed ABV for Kano with a total of 74+4 passengers on board.
The second Umza aircraft also departed ABV for Kano with a total of 73+4 passengers on board.
The third and final Umza aircraft departed with 34 passengers on board.
In total, 181 + 8 passengers were airlifted to Kano.
Saudi has made a commitment to compensate the affected passengers.
This brings to an end, a disruption of almost 48 hours that began as force majeure, transitioned to poor passenger handling, and ended with a great display of effective team work from the Minister, to the DGCA, and all the way down to our hardworking CPOs.
In closing, I will say this. Passengers have a responsibility to understand the situations that are beyond the control of airlines. We must minimize the resort to violence inside aircraft and airport terminals this year.