Mohamed Hegazy

🃏

[Mohamed Hegazy @mohamedseldin]

#almatar https://t.co/jZEfrLisAO

[Mohamed Hegazy @mohamedseldin]

https://t.co/OEaxZPDOK8

[Mohamed Hegazy @mohamedseldin]

Check out my latest article: From Customer Feature to Public Product: almatar Opens Real-Time Flight Tracking to Everyone https://t.co/pfMcmgxt1Z via @LinkedIn

[Mohamed Hegazy @mohamedseldin]

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
#CX #CustomerExperience

[Mohamed Hegazy @mohamedseldin]

Customer experience is the perception the customer has of your brand throughout all the stages of the customer journey.
#CX #CustomerExperience

[Mohamed Hegazy @mohamedseldin]

Your customer doesn’t care how much you know until they know how much you care. note 💡
#cx #customerexperience

[تطبيق المطار @almatarapp]

للعام الثاني على التوالي #تطبيق_المطار يستمر في تألقه على المنافسة بين كبرى تطبيقات السفر.

بفضل الله ثم بثقة عملائنا، وصلنا إلى هنا،
ومستمرون بالتطوير والمنافسة✌️

#انترن��_السعودية

[Mohamed Hegazy @mohamedseldin]

More coming 😉
#almatar #travel

[هيئة الاتصالات والفضاء والتقنية @CST_KSA]

أعلى تطبيقات السفر تحميلا لعام 2023م، حسب دراسات وإحصائيات تقرير #إنترنت_السعودية.

لل��زيد:
https://t.co/kUdpVZoqpE

[Mohamed Hegazy @mohamedseldin]

Every interaction with a customer is an opportunity to create a lasting impression.
It's essential to deliver exceptional customer experience every time to ensure their loyalty.
One bad experience, and they might not return.

#CX #CustomerExperience #Loyalty #Retention

[Mohamed Hegazy @mohamedseldin]

Customer experience is not an expense, it's an investment.
#CX #CustomerExperience

[Mohamed Hegazy @mohamedseldin]

Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more. #cx #CustomerExperience #voc

[Mohamed Hegazy @mohamedseldin]

Imagine booking a tour that promises to show you the city's top sights. Not only does the tour include all advertised landmarks, but it also surprises you with an exclusive visit to a hidden rooftop garden for breathtaking views.
A memorable bonus! 🌆🌿

This example demonstrates setting realistic expectations and exceeding them by adding an unexpected and unique experience.🤗

[Mohamed Hegazy @mohamedseldin]

The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
#cx #customerexperience

[Mohamed Hegazy @mohamedseldin]

"Unlocking Convenience: The Importance of Flight Status for Travelers" by almatar | المطار app #ksa #almatar #almatargroup #cx #customerexperience #ux #iOS #travel #traveltech

https://t.co/oWZZaZ39tv

[Mohamed Hegazy @mohamedseldin]

This is a huge honor for us, and it's a testament to the hard work and dedication of our CX team to deliver the best customer experience.

#almatar #apple #cx #customerexperience #AppleEvent

[Mohamed Hegazy @mohamedseldin]

I'm so excited to share that our concepts have been featured on @Apple website during launching of the new #Iphone15

#almatar #apple #cx #customerexperience #appleevent

https://t.co/rcDOb8HEFr

[Mohamed Hegazy @mohamedseldin]

I'm talking in that article about how to be proactive in problem-solving and deal with negative feedback.

#cx #customerexperience #almatar #ksa #cxnxt

https://t.co/yI3fXtAT9r

[Mohamed Hegazy @mohamedseldin]

@TeldaApp @mhegazy

[تطبيق المطار @almatarapp]

هذا أقل ما يمكننا فعله لأجل نساعد الأطباء الأبطال 🙏

#أقعد_بالبيت
#تعلمت_من_قعدت_البيت
#السعوديه_نموذج_عالمي
#الحجز_المنزلي