Update: @Enterprise escalation team confirmed they CANNOT reverse the cancellation or match my original rate. So, acknowledged the glitch but won't fix it? Reservation #1395443494 cancelled without my consent and I'm left paying double. This is unacceptable. @enterprisecares
@Enterprise cancelled BOTH my reservations due to a system glitch when I only cancelled ONE. Reservation #1395443494 was cancelled without my consent. Called customer service — they refused to help. Now rebooting at double the rate for YOUR error. @enterprisecares#Calgary
Update: The issue has been formally escalated. I’ve sent a final, detailed complaint to @Uber_Support, the CEO, and their Chief Legal Officer. Interestingly, their [email protected] email address isn't public-facing and rejected the message.
HELP! @UberEats charged me $67.50 for an order I didn't make on Oct 11. I reported it ASAP. Now they refuse a refund, citing a bogus 48-hr rule. They closed my ticket & are using my follow-ups against me! See the proof! This is unacceptable! @UberEats_Support #UberEatsScam
Final update: After ignoring all my proof (immediate reporting, screen time data), @Uber_Support's final response on my fraudulent charge is to blame my family/friends. This is an insulting, victim-blaming tactic to avoid responsibility. A chargeback has been initiated.@UberEats
Update: @Uber_Support's latest tactic is to claim a "dedicated team" resolved my issue and sent an email. This is false. I have received NO email, NO resolution, and NO refund for the fraudulent charge. This is an unacceptable stalling tactic. @UberEats
I've sent the DM with my info as you asked. Still no acknowledgement. Is the support process designed to delay and hope customers give up? I'm waiting for a resolution to the issue. @Uber_Support@UberEats
@Enterprise Thank you for responding. I didn’t exchange the car at YYZ and am using the emergency key, causing inconvenience. Roadside Assistance said I could exchange it at Kingston at 8:30 AM tomorrow. Can you confirm if a vehicle of the same booking class will be available?
Very disappointing experience with @Enterprise. Reservation #6QQB6Q. After much hassle, I finally got the Premium Elite SUV I booked, only to face a faulty key fob. Roadside assistance sent me to YYZ, where they offered only a Kia Rio as a replacement. Unfair and frustrating.
Sitting inside @airindiain AI 802. Flight was supposed to leave at 6.20 pm and is yet to take off. I have a connection flight from DEL to LHR at 1.50 a.m., BA 142 which I could miss if this situation prolongs. Still no clarification from the airline staffs.
@airindiain @airindiain The airline staffs are making us sit in the airplane idle after they have confirmed that they can't take off. How can I keep up with my schedule now? Please find an immediate resolution.
@airindiain This is totally not okay. How can I keep up with my schedule now. I have to fly from Delhi to LHR (BA-142) and from LHR to Toronto (YYZ) (BA-99).
@BlueDartCares Pickup registered on 13 April 2022 (AWB- 39444777772). No executive called so far. Tried contacting Blue Dart Kollam office several times via phone and no one picked. Today I visited the Kollam Office and it is closed. Please update on the pickup status.
@goibibo@satishs_in@goibibo The irony. Grievance redressal with Automated Replies. The audacity to not even take the effort to understand the context of the discussion, let alone the concerns. @goibibo need to be sued for making a mockery of the system. Zero regards for ethics and professionalism.