Cecilia F Mondaini

Assistant Professor at Drexel University

[Cecilia F Mondaini @mondaini_f]

@SEPTA Are there any updates regarding service tomorrow? Is the situation fixed or are delays possible tomorrow? Thank you

[Cecilia F Mondaini @mondaini_f]

@AnnaMoGo Luna cafe ❤️

[Cecilia F Mondaini @mondaini_f]

@AnnaMoGo YAY!!!! Great work!

[Cecilia F Mondaini @mondaini_f]

@TAPair_Lawsuit @EU_Commission @USDOT @justica_pt @govpt @AdinaValean @ETC_Corporate @antonoaldo @YourEuropeEu @FlyersRights @ElaineChao @LordRoyKennedy My EWR-LIS-MUC round-trip flights were cancelled by TAP airlines. They refuse cash refund and only offer a 1-year-valid voucher. #TroubleWithTap

[Lawsuit against TAP Air Portugal EU Rule violation @TAPair_Lawsuit]

*RE-TWEET*: We're gathering evidence for TAP Air Portugal lawsuit - Follow us, tag: #TroubleWithTap

#tapairportugal has violated
1) its own transport conditions
2) @EU_Commission regs
3) @USDOT regs

These regs explicitly clarified:
REFUNDS not vouchers apply, even with #COVID19

[Cecilia F Mondaini @mondaini_f]

@Transport_EU

[Cecilia F Mondaini @mondaini_f]

@tapairportugal My EWR-LIS-MUC flights were cancelled by TAP airlines. They refuse cash refund and only offer a 1-year-valid voucher. Is TAP allowed to not comply with the rules set by the US Dept of Transportation and EU rule 261? https://t.co/BksJLOWss7, https://t.co/BaSuqBfJLZ

[Cecilia F Mondaini @mondaini_f]

@USDOT

[Cecilia F Mondaini @mondaini_f]

@tapairportugal My EWR-LIS-MUC flights were cancelled by TAP airlines. They refuse cash refund and only offer a 1-year-valid voucher. Is TAP allowed to not comply with the rules set by the US Dept of Transportation and EU rule 261? https://t.co/BksJLOWss7, https://t.co/BaSuqBfJLZ

[Cecilia F Mondaini @mondaini_f]

@tapairportugal My EWR-LIS-MUC flights were cancelled by TAP airlines. They refuse cash refund and only offer a 1-year-valid voucher. Is TAP allowed to not comply with the rules set by the US Dept of Transportation and EU rule 261? https://t.co/BksJLOWss7, https://t.co/BaSuqBfJLZ

[Cecilia F Mondaini @mondaini_f]

@tapairportugal O link para reembolsos do site não funciona. Minhas passagens foram todas canceladas pela TAP. Já enviei dois emails, liguei incontáveis vezes, enviei mensagem pelo Twitter. Ainda sem resposta. Já faz 3 semanas que tento contato.

[Cecilia F Mondaini @mondaini_f]

@tapairportugal Just did. Thanks

[Cecilia F Mondaini @mondaini_f]

@JoaoNewman @tapairportugal I'd be fine with a voucher at least, but have been trying to contact for 2 weeks now and no word from TAP yet...

[Cecilia F Mondaini @mondaini_f]

@JoaoNewman @tapairportugal That's what they announced here: https://t.co/DMJuknc6y2
"All domestic and international University travel is prohibited."

[Cecilia F Mondaini @mondaini_f]

@tapairportugal Hello, I have an upcoming flight March 24th EWR-LIS-MUC, with return March 27th MUC-LIS-EWR. Flights LIS-MUC and MUC-LIS show as canceled, and also I'm prohibited from international traveling according to my employer's current policy. I have tried contacting with no success.

[Cecilia F Mondaini @mondaini_f]

@EWRairport @CBPNewYorkCity Terminal C, United flight UA148. It’s already been 2 hours waiting and expecting 1h more. Most people are losing their connections. This will be a huge mess for United customer service.

[Cecilia F Mondaini @mondaini_f]

@EWRairport Huge line with hundreds of people to go through customs being helped by a ridiculous number of 2-3 booths. I expected more organization from EWR. This is a total lack of respect. Will avoid passing through EWR in future travels.

[Cecilia F Mondaini @mondaini_f]

@CBP A huge line with hundreds of people waiting on customs line at EWR airport. Only 2-3 booths helping. I expected more organization - this is a total lack of respect. It’s been 2 hours waiting and expecting at least an hour more.

[Cecilia F Mondaini @mondaini_f]

@potterybarn Okay, seems like after contacting again a 15% refund was offered.

[Cecilia F Mondaini @mondaini_f]

@potterybarn messed up with my headboard delivery twice, bringing the same wrong size both times. I understand one mistake, but the same twice is a bit ridiculous...would expect at least a compensation for the three-times longer wait

[Cecilia F Mondaini @mondaini_f]

@potterybarn Hi Tammi, we already contacted Pottery Barn and they scheduled the (third) delivery for next week. But I wasn't offered any compensation for Pottery Barn's own error, and this is really disappointing

[Cecilia F Mondaini @mondaini_f]

@FedExHelp Thanks, Matt. Will do.

[Cecilia F Mondaini @mondaini_f]

@FedEx Paid a lot of money to have my boxes treated the way they were -- missing items and broken ones inside one of them. And not even an estimate of when the case will be solved? Moving is already hard enough, thanks for making it harder...