Monique Kristy

[Monique Kristy @monimortar07]

@sycoinc @SmartArtBox @lovethecaps86 @raachron @Nitokris69 I received my replacement box on Wednesday. We got tracking through PayPal in response to a claim in progress but not Smart Art. It arrived safe and sound, and the shipping was really quick. Fingers crossed for you all who are waiting for theirs! 🤞

[Monique Kristy @monimortar07]

@nuttynicola73 @BuntonVikki @JosiahBrooks @SmartArtBox There's been quite a few of us on another thread in the same boat - 'shipped' early December and still nothing. Smart Art updated us yesterday on Twitter and said replacement boxes are beginning to be sent out daily. Waiting for an email to now for when this will happen.

[Monique Kristy @monimortar07]

@SmartArtBox @lovethecaps86 @raachron @sycoinc @Nitokris69 Thanks for the update. I will keep an eye out for an email.

[Monique Kristy @monimortar07]

@raachron @lovethecaps86 @sycoinc @Nitokris69 @SmartArtBox Almost two weeks and still no answers or updates on the FedEx investigation. Has anyone gotten any updates? I was told in an email they were hoping to have the issue resolved by the end of the week which was 2 weeks ago now.

[Monique Kristy @monimortar07]

@nuttynicola73 @SmartArtBox @lovethecaps86 @raachron @sycoinc Did you use PayPal? You can put a claim in via PayPal, we're looking into this as an option at this point.

[Monique Kristy @monimortar07]

@sycoinc @lovethecaps86 @raachron @SmartArtBox Wow, for a package that cost almost $600 AUD from memory, to not receive any tracking or updates again is insane.

[Monique Kristy @monimortar07]

@lovethecaps86 @raachron @SmartArtBox @sycoinc It's really dragging it out getting this issue resolved and we're not getting any clear answers or a resolution. And considering the huge cost of the box (and even higher once converted to AUD), I'm definitely feeling the same way about any future potential orders.

[Monique Kristy @monimortar07]

@Mistera42 @JosiahBrooks @SmartArtBox Thanks for the update. Fingers crossed!

[Monique Kristy @monimortar07]

@SmartArtBox @sycoinc @JosiahBrooks I have also been corresponding with Josie as well as Fedex. Will be reaching out again tonight. Cheers.

[Monique Kristy @monimortar07]

@Mistera42 @JosiahBrooks @SmartArtBox I'm in the exact same boat - printing label created on the 12th of December, no shipping update since. As of 6th Jan, no box, and going in circles between Fedex and SmartArt.

[Monique Kristy @monimortar07]

@sycoinc @JosiahBrooks @SmartArtBox I'm in the exact same boat - printing label created on the 12th of December, no shipping update since. As of 6th Jan, still no delivery or updates, and going in circles between Fedex and SmartArt.

[Monique Kristy @monimortar07]

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[Vast @VastGG]

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