Monique Seda

I am an Enigma

[Monique Seda @moniqueseda]

@QuickmartKenya There’s very poor customer care service at Quickmart Kileleshwa.

[Monique Seda @moniqueseda]

@QuickmartKenya Quickmart Kileleshwa has pathetic customer service. I bought a fridge and dispenser on Wednesday evening with the agreement that it would be delivered to my place this morning at 8am. Called the customer care desk and got the shock of my life.

[Gideon M. Mung'aro, OGW @GideonMungaroM]

Joined my friend Hon. Karoney in her farewell party, as she bade goodbye to the team of staff at the ministry of Lands and handed over the instruments of leadership, to Hon. Zacharia Njeru the new CS to take this important docket to a new level.

Job well done Hon Karoney!

[Kenya Land Alliance @KLandalliance]

Ms. Monica Obong'o from @Lands_Kenya : "The development of these SOPs is informed by the need for quality and consistency in service delivery and the realisation of MOLPP’s best practice principles." @Faridakaroney @Lands_Kenya @falubbe @hakijamiitrust @oxfaminKE

[19_ki_cks @edgarimoli]

@KCBGroup I'm not happy at all

[Eugine Anguko @Exco_Expexted]

@KCBGroup a case of linking up till to Bank account has me regret why I even started the process, been tossed from one person to another, Very bad experience, for 2 months u could jus have said u want I take ur vooma instead of tossing me around  Case Ref: KCB-13275704-R9D9

[Monique Seda @moniqueseda]

@KCBGroup Dear MONICA, your query on Loan CRB-Clearance ref no. KCB-13273823-M0X8 has been resolved. We thank you for your patience.

I received this on my text message yet the issue I raised was never resolved. @KCBGroup is not serious about resolving customer complaints.

[Monique Seda @moniqueseda]

@KarimiChomba @KCBGroup @KCBGroup Dear MONICA, your query on Loan CRB-Clearance ref no. KCB-13273823-M0X8 has been resolved. We thank you for your patience.

I received this on text yet the issue I raised was not resolved. Why is @KCBGroup playing mind games with customer complains

[David Sum @sumdavy]

@KCBGroup By dealing with my issues with human touch not being left at vagaries of system. I repaid my loans hoping to get other loans but system rejected after receiving my money which I borrowed a fren.. Very hurt. I am your customer not just numbers ..

[David Sum @sumdavy]

I am a human being. Let systems deal with other systems. If @KCBGroup and @Safaricom_Care you hired robots to serve people then look for robots as your customers.

[@c_matano @ladbadhur]

If after 11 years you cant help me. Wgy am I with @KCBGroup ? #changed ✌️ wish you the best

[Monique Seda @moniqueseda]

@KCBGroup @waf254 @KCBGroup and @waf254 empty promises on DM. #FrusrtatedCustomers

[Monique Seda @moniqueseda]

@KCBGroup

[Monique Seda @moniqueseda]

@KCBGroup @waf254 #Empty promises. My email remains unanswered since 30th August 2021. Text messages not responded to. Messages on DM very vague with no clear timelines !

[Monique Seda @moniqueseda]

@KarimiChomba @KCBGroup @KarimiChomba and @KCBGroup I have been ignored on email, responded to rudely on what’s app and now the story is send details on DM #TreatCustomersWithRespect

[Carol Karimi @KarimiChomba]

@KCBGroup What does it take to have an issue resolved at KCB? Mine has taken over a week now, please don't tell me to DM i have been doing so - empty promises. Whatsapp - blue ticked, calling customer care - empty promises, calling branch (RUIRU) severally, they don't pick!!!!

[Monique Seda @moniqueseda]

@KCBGroup Why would it take 4 working days to resolve a simple issue that only requires getting information from my account #Frustrating

[Monique Seda @moniqueseda]

@KCBGroup I have a check off loan with KCB. My Employer Ministry of Lands has been remitting the monthly installments for the last 5 years. Recently when applying for a CRB clearance certificate I was shocked to find KCB has listed my name on CRB for ‘defaulting’

[Monique Seda @moniqueseda]

@KCBGroup

[Monique Seda @moniqueseda]

@KCBGroup I have sent the details on DM but no response received

[Monique Seda @moniqueseda]

And the extra two installment payments do not reflect on the September payslip. What happened to the payment I made?

[Monique Seda @moniqueseda]

I also kept getting text messages asking me to pay the installments. I paid these coz I needed to CRB clearance but the records were not updated until almost a week later #frustratedcustomer