Annabel Moore

[Annabel Moore @moore_A4]

@marksandspencer Thanks. I’ve tried and so have two others and this happens on all our accounts.

[Annabel Moore @moore_A4]

@marksandspencer is there something wrong with your app at the moment? Trying to check out and it won’t load the page to pay

[Annabel Moore @moore_A4]

@bjblyth @JohnLewisRetail I will but obviously it would have been much quicker to get a price match.

[Annabel Moore @moore_A4]

1/2 A frustrating experience with @JohnLewisRetail. Purchased an alarm clock last night, which is now today £49 cheaper on https://t.co/BdUulaZ4hi. You say you price match electricals including small and large home appliances, yet won’t honour your price match promise

[Annabel Moore @moore_A4]

@JohnLewisRetail I’m not sure what else to share? I sent in a price request given the electrical item is 27% cheaper on Amazon and they won’t match the price

[Annabel Moore @moore_A4]

2/2 No explanation offered by colleagues as to why an alarm clock isn’t an electrical item when it is plugged into a wall. Instead met with the same sentence that this isn’t covered. @JohnLewisRetail

[Annabel Moore @moore_A4]

@JohnLewisRetail Hi. I think you have misunderstood. It has disappeared when I search ‘topshop’ on the John Lewis app

[Annabel Moore @moore_A4]

@JohnLewisRetail is your app down at the moment? I can’t access my orders to find the numbers to process returns

[Annabel Moore @moore_A4]

@JohnLewisRetail It is now, thank you. Where has topshop gone from your online store? I had some items to purchase and suddenly all the stock is gone

[Annabel Moore @moore_A4]

@Selfridges can items bought in the sale online be returned if not right (provided they aren’t a specified non returnable item)? It says items in store in sale and non returnable but nothing about online

[Annabel Moore @moore_A4]

@waitrose Hi - sorry it’s not a technical issue. I messaged you back on 27 October but haven’t heard anything since?

[Annabel Moore @moore_A4]

@waitrose I sent you a direct message on Thursday but still no reply. Can someone look into my message, please?

[Annabel Moore @moore_A4]

@MFP_Ops when will the ‘today, today, yesterday’ be fixed?

[Annabel Moore @moore_A4]

@marksandspencer Here we go again. Why is this back - the one you were pulling from shelves - and none of the one without gums? You said you changed the recipe and this one wouldn’t come back

[Annabel Moore @moore_A4]

@marksandspencer In May you switched to making a Smashed Avacado with no hidden nasties. This week I picked some up and it’s gone back to the old recipe with gum etc. Do you know why it’s changed back? @tonichealth_

[Annabel Moore @moore_A4]

@ZARA_Care How can this possibly amount to customer service? I send a WhatsApp with all the requested details because you sent me faulty trousers. I wait over four hours for a response and because I don’t respond that very minute the chat is shut down. Then you say chat closed!

[Annabel Moore @moore_A4]

@ZARA how can this possibly amount to customer service? I send a WhatsApp with all requested details because you sent me faulty trousers. I wait over 4 hours for a response and because I don’t respond that very minute the chat is shut down. Then you tell me the chat is closed!

[Annabel Moore @moore_A4]

@JohnLewisRetail has the website gone down? I can’t click on the ‘my orders’ section

[Annabel Moore @moore_A4]

@marksandspencer could we think about removing the labels? Saves the planet and also very annoying when they don’t come off 😊

[Annabel Moore @moore_A4]

@Tesco Ok, thanks. Online it says it’s available in store, but isn’t. Is it stocked and available at either Bramhall (SK7) or Cheadle Hulme (SK8) small stores?

[Annabel Moore @moore_A4]

@Tesco hey. Could you tell me when Handforth Dean store will be getting chipotle back in stock? It’s been out of stock for 3 weeks & the team said they can’t see any new orders for this week

[Annabel Moore @moore_A4]

@Tesco Thanks so much. I use it for all my recipes and it’s the only nice one. The guy went into the back and they have no stock but they think there’s an issue with the system as it’s showing they do and no deliveries for the next two weeks