@CxExcellence@MyCustomer This is not a guru because NPS is flawed so badly it is a scam. Asking me to turn thought into numbers so you can turn it back into information is mad. Interaction analysis is science NPS is an industry scandal
@MyCustomer What is the difference between an employee and a colleague? Emotion, commitment and success. If you are thinking about employee emotions great 👍 but if you are thinking about colleagues - better
@R_Thaler I also recommend the beautiful Paul McCartney book my family gave me. To read his thoughts about the songs and see the hand written lyrics is special to someone who’s first record was their first record like me
The Spanish soccer club Real Betis held a 'toy toss' at a recent match, with fans throwing thousands of stuffed animals and other toys onto the field for children in need this Christmas.
@Hyken If the survey is the last impression that would rank as an appalling cx. Bad habits like surveys are part of a bad experience culture in an organization
🃏 Did you know that designing fun into your daily routine can improve #teamperformance?
Our guest writer, @morrispentel gives us insight into his top tips to improve performance in #customerservice teams. Read on to find out more via the link below 👇 https://t.co/jSgAFs5A9t
@PetsatHome Don't use this crap company no service promised collection of a toy on the 13th no toy no information no apology no idea of customer care - shame on you. If I get my order it will still be the last time I ever do business with you
How to get others to register to vote? Induce FOMO! Say: “Everyone’s doing it—go register!”
By telling your friends that you and others already registered, they’ll likely be more compelled - It’ll establish that being registered is the norm, and is expected. (Now, go register)