Morris Pentel

Board Advisor, Customer Experience and Contact Strategy Designer and Founder of and the Customer Experience Foundation

[Morris Pentel @morrispentel]

Learn how to understand customer emotions #personas #journeymapping #cxdesign #CXChat #CX #CustomerExperience https://t.co/p2k5W5eRxz

[Morris Pentel @morrispentel]

@CxExcellence @MyCustomer It’s a bad system and a clear indicator of a major culture failure

[Morris Pentel @morrispentel]

@CxExcellence @MyCustomer This is not a guru because NPS is flawed so badly it is a scam. Asking me to turn thought into numbers so you can turn it back into information is mad. Interaction analysis is science NPS is an industry scandal

[Morris Pentel @morrispentel]

@MyCustomer @ColinShaw_CX Because of poor performance and poor metrics?

[Morris Pentel @morrispentel]

Check out my latest article: What is the difference between Employee Experience and Colleague Experience? https://t.co/o5cl98HioQ via @LinkedIn

[Morris Pentel @morrispentel]

@MyCustomer What is the difference between an employee and a colleague? Emotion, commitment and success. If you are thinking about employee emotions great 👍 but if you are thinking about colleagues - better

[Morris Pentel @morrispentel]

@daraobriain I’ve been a fan of yours for years @daraobriain Do you mean you’re not Canadian???

[Morris Pentel @morrispentel]

https://t.co/d4ss2t0WNh

[Morris Pentel @morrispentel]

@AskBrookson 2 callbacks both hung up after 1 ring - PAY ME MY MONEY

[Morris Pentel @morrispentel]

@R_Thaler I also recommend the beautiful Paul McCartney book my family gave me. To read his thoughts about the songs and see the hand written lyrics is special to someone who’s first record was their first record like me

[NowThis Impact @nowthisimpact]

The Spanish soccer club Real Betis held a 'toy toss' at a recent match, with fans throwing thousands of stuffed animals and other toys onto the field for children in need this Christmas.

[Morris Pentel @morrispentel]

@DocNicola Think you are missing the big picture - you still get ID’ed 👍

[Morris Pentel @morrispentel]

@Hyken If the survey is the last impression that would rank as an appalling cx. Bad habits like surveys are part of a bad experience culture in an organization

[Enghouse Interactive @EnghouseInterac]

🃏 Did you know that designing fun into your daily routine can improve #teamperformance?

Our guest writer, @morrispentel gives us insight into his top tips to improve performance in #customerservice teams. Read on to find out more via the link below 👇 https://t.co/jSgAFs5A9t

[Morris Pentel @morrispentel]

Customer Experience Failure @PetsatHome

[Morris Pentel @morrispentel]

@PetsatHome Don't use this crap company no service promised collection of a toy on the 13th no toy no information no apology no idea of customer care - shame on you. If I get my order it will still be the last time I ever do business with you

[Morris Pentel @morrispentel]

https://t.co/A3a3LYxm9D

[Morris Pentel @morrispentel]

The latest https://t.co/NoY5SL9I0u! https://t.co/o3rUMFqZNW #customerexperience #iot

[Morris Pentel @morrispentel]

@danariely How can we use this to save our world from all this insanity

[Dan Ariely @danariely]

How to get others to register to vote? Induce FOMO! Say: “Everyone’s doing it—go register!”

By telling your friends that you and others already registered, they’ll likely be more compelled - It’ll establish that being registered is the norm, and is expected. (Now, go register)