It's 8:47 PM. A customer adds an item to their cart, crosses the free shipping threshold, then asks support if shipping is included.
The agent answers in milliseconds, fluent and confident and wrong, because the profile it retrieved was built before the cart changed.
That's the gap between response latency and age of information.
We break down why customer-facing RAG needs a different architecture than internal knowledge assistants, and what it takes to close the gap.
Check it out in @AI Magazine 👉 https://t.co/VnKo5ggJAH
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