CustomerFirst

making sure retailers, service providers and organisations live up to their promises and hype ... letting them know when they DO and shouting when they DONT

[CustomerFirst @mos_es_prius]

@EE OMG without WiFi ! 2m old contract / router DEAD … 💀 paying megabucks a month held to ransom SO NOT IMPRESSED

[CustomerFirst @mos_es_prius]

AVOID @TowerLondon #shoes especially if you are/been #ill and can’t organise #return within 30days #DISAPPOINTED #sticklers for policy #SAD

[CustomerFirst @mos_es_prius]

Another quality installation and satisfied customer NOT … Hey @joelycett want to have some fun helping me sort these 🤠🤠🤠🤠 ?

[CustomerFirst @mos_es_prius]

@anglianbp the rain comes this is how #anglianwindows fitters left this 🏠 NOT #GREAT #stig

[CustomerFirst @mos_es_prius]

@anglianwindows #anglianwindows hey as the bad weather #rain continues 🏠 not watertight not feeling #higheststandards of #CustomerCare #anglianwindows have some notes for #ALISON head of #ContinuousImprovement improvement b nice IF SOMEONE responded … #STIG #MARTIN #ALISON ?

[CustomerFirst @mos_es_prius]

@AppleUK_ how #rubbish #waste of time … been passed from pillar to post just need a ball park fig … why are your costs so #secret your #staff can’t answer my query and just #pass me around !!! #frustrating

[CustomerFirst @mos_es_prius]

#customercomesfirst err not @bupa … been in #employer #scheme #years and #years thinking of leaving my employer … have to leave my employer before @BUPA will give me a quote #ridiculous #policy ! I repeated back what I was told … just incase was #misunderstood

[CustomerFirst @mos_es_prius]

☹️@currys #price #match #waiting still waiting ….. and waiting …. you say you price match, #bought from @currys found #cheaper SAME DAY as delivery ! still waiting for refund ☹️🤨

[CustomerFirst @mos_es_prius]

@bt_uk hello thnx for #letter NOPE won’t be #renewing or getting more products ... #sick of #buffering ... so nope #bigfat #no #payingtoomuch

[CustomerFirst @mos_es_prius]

@Tesco 🤬wot no #delivery slots ??? Wot no ability to spk/contact #customersupport via 08003234040 .... so wot ya doing ref #bluebadge holders getting a #delivery 🚚 ??? To avoid #risk #COVID19 by going out for basics

[CustomerFirst @mos_es_prius]

Hilarious

[CustomerFirst @mos_es_prius]

#exemplary customer service @MINI #specialistcars #tring

[CustomerFirst @mos_es_prius]

@RoyalMail #not great customer experience get yer parking sorted at Hemel Maryland’s.... disabled parking for customers a good walk away from yer front door WHY!!!??? ....

[CustomerFirst @mos_es_prius]

#avoid @McDonald’s a41 Hemel ... drive throu u everyone haveinf to park up for orders ... nice n cold been walked to the car

[CustomerFirst @mos_es_prius]

@parcelforce SHAMEFULLY CHARGES FROM YOU ALL

[CustomerFirst @mos_es_prius]

#ShameOnYou #ripoff @parcelforce @HMRCgovuk you’ve impounded my pals post op mastectomy Surgical bra a gift from BFF in usa & r demanding £20+ to drliver it ITS a GIFT it’s needed tomorrow after surgery !!! Thanks for adding #stress and #distress with #mean #burocracy

[CustomerFirst @mos_es_prius]

SHAME ON YER RESPONSE NOT HELPFUL NOT ALL THE FEE WAS CUSTOMS !!!

[Parcelforce Worldwide @parcelforce]

@mos_es_prius Hi, I believe you are referring to the Customs Charge and Clearance Fee? This does not in any way, have anything in relation to the delivery amount paid. This is Import VAT - Sarah

[CustomerFirst @mos_es_prius]

@HSBC @HSBC_UK NOW LOCKED OUT OF ACCOUNTS COZ OF A FLAKY IT PROCESS ! Umph

[CustomerFirst @mos_es_prius]

@HSBC #pointless #pointless get yer technology sorted unable to get the security code generated on phone into web browser as get shit down when get code .... why can’t the process be to txt it ?? UMPH #crap

[CustomerFirst @mos_es_prius]

@DirectLine_UK #ROBBERS! Just called & advised £135 increase 2 #renew #ripoff apparently £50 discount already applied #UNTRUE ! #spend less on #advertising more on keeping #premiums #low #JUSTROBBERY