Whether it’s custom software or pre-built, lower barriers to production = more competition = lower margins. Too many SaaS companies trying to charge too much, often because of pressure of valuation. Lots of pent up demand from businesses large and small to reduce that.
Current trend bolt on AI and charge even more per seat when it’s mostly just wrapping foundation models I have API keys for. Just let me put in my keys (or one OpenRouter) and sensibly charge on top of usage or I’m looking elsewhere.
Plenty of opportunity in TAM expansion you describe and new use cases we haven’t even cooked up yet, but let’s not pretend a lot of incumbent SaaS isn’t about to get slapped in the face.
@Amplitude_HQ when I click on any event or property to set it you used to focus on the search input now you don't. I am loving the hundreds of extra clicks a day to focus the input or your keyboard shortcuts reacting to what I type thinking I am in said searchbox 😡
@SpotifyCares@eldsjal Wonderfully generic feedback thanks. I can tell you care from all the detailed and helpful responses @Spotify has made to this thread https://t.co/qjEK7gz18O
@spotify@eldsjal stop interrupting my app experience as a Premium sub with multiple in app pop ups I have literally dismissed every time. Pop ups are not a solution to discovery and are shite for users - at the very least exclude people who dismiss them from your audience.
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@CynicAnalysis Could you also plot substitutions on this? Might get messy but be interesting to see if the increase in conceded goals generally matches up with just before subs or just after
@moneyfarmUK - your process and UX for simply selling an investment and then withdrawing money from account is needlessly long/obscure and has far too many scary warnings. I can understand you would rather keep the cash in your system but I am a big boy and know what I am doing.
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@virginmedia what an absolute farce - have now tried twice to simply upgrade my broadband speed but end up stuck in live chat for over an hour each time with no progress - why do I need to go through your overloaded customer service just to do this?
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