@kr15hn@Yasssiiiiirrrrr Hello, yes this email notification was sent in error. We have sent a follow up email confirming this but please do contact our Customer Team if you need any further help or info.
@aitch_R_aitch Hi there, there was a network-level issue earlier this morning affecting calls for some customers. The network engineers resolved it around 10.30am. Apologies for any inconvenience caused.
Worldwide news - our Global Travel eSIM is now available to buy in Spain, Germany, France, Canada, South Africa, Australia and the USA (in local currencies too) ๐๐๐
New features now available on Mozillion.
๐ International calling
๐ Global roaming
๐ผ๏ธ MMS
As always with Mozillion, you're in full control, so no surprise bills - simply login and load the Wallet with credit for use with out-of-bundle services.
Platform upgrade: We are releasing an update to our network today to support the launch of new features coming later this month. The update may result in an short interruption of services for a few seconds, apologies in advance for any inconvenience this may cause.
@catintheroom Hi, so sorry for the delayed reply on here but yes, this is a simple plan change we can do for you - contact our Customer Team and we can get it sorted.
Heading abroad? Don't forget to pack your Mozillion Travel eSIM ๐งณ
โ One eSIM, 200+ countries
โ 5G and 4G data
โ Fast delivery, straight your phone
Going abroad this summer? โ๏ธ
Mozillionโs SIM only plans include roaming in 41 EU destinations at no extra cost.
Use your calls, texts and up to 25% of your monthly data allowance (or 25GB on unlimited and 500GB plans).
Just to update: Following a further fix on Friday 25/7 to the technical fault impacting voice calls, our network partner has been monitoring the situation since and services have been running as normal. We sincerely apologise for an inconvenience the issue caused.
We're aware of an issue affecting voice services and the network team are working hard to fix it as soon as possible. Data services are working normally. We're sorry for any inconvenience caused.
25/7/25: Some customers on Mozillion, EE, BT, Vodafone and other networks may still be experiencing call issues - the network engineers are working to resolve as soon as possible.
We are aware of our network partner experiencing a technical issue at the moment which is affecting some incoming and outgoing calls on Mozillion.
Their engineers are working to resolve it asap. Sorry for any inconvenience caused.