@RogersHelps Thanks for acknowledging the experience. Given the disruption, time lost, and the fact that this issue started from a change made without my consent, I’m hoping the follow-up from Rogers reflects the impact it had. I’ll reach out to Customer Care as well to discuss this further.
Post 1/9 : @RogersHelps@Rogers
I’ve been a loyal Rogers/Fido customer for almost 3 years (Rogers 2+ yrs, Fido ~1 yr). But the past couple of days have been the worst experience I’ve ever had with any provider. It started with a call from the loyalty team.
@RogersHelps I get that account actions happen elsewhere, but after everything I went through, I was hoping for more than being told to follow up on my own. Sounds like another typical deflection . Customers shouldn’t have to fight this hard for a fix.
@RogersHelps Thanks. It’s good that it’s resolved, but the days of disruption and the hours spent fixing an issue I didn’t cause were a lot to deal with. As a long-time customer, I hope this is taken more seriously than just being “passed on", bcox it affected my trust as a long-time customer
@RogersHelps@RogersHelps@Rogers I’ve been with Rogers/Fido for years, so I really hope this experience is acknowledged in a meaningful way on your end. I’m looking forward to seeing how Rogers makes this right
@RogersHelps@RogersHelps ,@Rogers Reply(1/2) Thanks for the reply. I’m glad the team finally resolved it, but losing service for days, spending 6 hours with 9 different reps, and dealing with a mistake I didn’t create was genuinely exhausting.
Post 9/9 @RogersHelps@Rogers
With no proper channel to submit feedback, I’m left posting this entire ordeal here on X. No loyal customer should have to fight this hard to be heard.
Post 8/9 @RogersHelps@Rogers
The most disappointing part? I was literally planning to get my next phone from Rogers in the coming days After this experience, that trust is gone.
@MKBHD@MKBHD the 10core GPU version of m2 MacBook Air and m2 MacBook pro(13inch) is priced at the same value. That’s weird , and don’t really know the justification/differentiation from @Apple
@AnkerOfficial Thanks for the response. I'm looking out to buy your nano pro 521 , & I couldn't find any resellers selling it .. the products they have is very minimal and older versions as well.
@AnkerOfficial hopefully you start your presence in india sooner, there are a lot of ppl looking to buy your products (atleast the mobile accessories) & we are not able to , bcox the channels through which it’s available charges a hefty fee.
@casedodo really the customer service of you guys is so bad. No response whatsoever ever on the email. Atleast should have the audacity to respond to customer through mails. It’s been more than a week now. #cases#magsafe#iphone12#iPhone
@casedodo team, I’m trying to return an order which I got through your website. It’s been three days since I’ve been writting to [email protected] and [email protected]. But no revert at all. You guys have return policy restricted to 5 day since delivery &now you don’t respond