Drew Long

Educator making the career pivot to UX Design/Research. Advocate for bilingual ed and multilingualism. Treasurer, Florida Association for Bilingual Education

[Drew Long @mrdrewlong]

@CoxHelp internet is suddenly out - apparently for the rest of the day. No heads up. Can’t work from home. I’ll expect an account credit.

[Drew Long @mrdrewlong]

@CoxHelp That doesn’t help but it is an explanation. Why can’t Cox tell me that, even after the outage, without me reaching out? “We’re sorry you experienced an outage…” That would reflect good customer service.

[Drew Long @mrdrewlong]

@CoxHelp another unannounced Cox maintenance outage. If I’d known, I would have made other plans. Will you ever take the feedback and adopt proactive customer service ? #WorkFromHome

[Drew Long @mrdrewlong]

https://t.co/a1TMGwavSe Runner safety can’t get enough focus in the wake of the latest violence against runners. #ElizaFletcher What are the solutions? Not everyone can afford connected wearables.

[Drew Long @mrdrewlong]

@CoxHelp Hello. I recently connected a new modem and need help connecting it with my existing service.

[Drew Long @mrdrewlong]

@haha_pc Hit me with your contact info. I lost your business card.🤣Max and I don't want to lose track of you! Email long.andrew.b "at" gmail "dot" com

[Drew Long @mrdrewlong]

@CoxHelp I just did. Thank you

[Drew Long @mrdrewlong]

@CoxHelp My monthly bill just went up $20 without warning or explanation - not even on the bill. Now I have to reach out here for that courtesy. Please. #Gaslighting

[Drew Long @mrdrewlong]

Really enjoying my time at @ADPList 🙌!! I couldn't recommend it enough for you to join this platform to learn or mentor together in this global community!

[Drew Long @mrdrewlong]

@CoxHelp Your latest unannounced outage vacates the rest of my WFH day. You "improved" our network less than seven days ago. While I wait for another internet provider to enter our local market, how about you credit my account?

[Drew Long @mrdrewlong]

@CoxHelp ETA now 8pm. Do I also have to “opt in” to be discounted on my bill for 8 hours lost? Or will you all take care of that? @CoxHelp

[Drew Long @mrdrewlong]

@CoxHelp Internet is out in our neighborhood. A familiar pattern. No notification. I have to go on your site to opt in to alerts - EVERY TIME. "ETA 3:30pm" - 4 hours later. THE WORST

[Drew Long @mrdrewlong]

ETA now 8pm. Do I also have to “opt in” to be discounted on my bill for 8 hours lost? Or will you all take care of that? @CoxHelp

[Drew Long @mrdrewlong]

@CoxHelp An idea to facilitate more efficient and timely communication around planned outages would be a text notification system. Customers could opt in to these notifications. You're a tech company in 2022 that relies on snail mail, email, and door hangers (never got mine).

[Drew Long @mrdrewlong]

@CoxHelp We are having our "planned" outage in my neighborhood in Gainesville, Florida. Where was the door hanger 2 days before? And the "detailed scheduling information"?

[Drew Long @mrdrewlong]

Donate to support the families of these children. https://t.co/5Rgwhijjat

[Drew Long @mrdrewlong]

Should I have to sign up for text notifications about an outage you planned? And where was that promised door hanger? And why the outage? Our public utilities have better communications than our local cable monopoly. #notcustomerfocused #localmonopoly @CoxComm

[Florida Association for Bilingual Education @FloridaAssocia3]

FABE's 2nd Annual Virtual Winter Conference - "Tangible Translanguaging - From Concept to Classroom" is this Saturday! Two great keynotes + a teacher panel. Get registered, and we'll see you in 4 days. https://t.co/SYrvaHdlym @rwpontier @CoadyMaria @TatyanaKleyn @AscenziMoreno

[Drew Long @mrdrewlong]

@saku_zuckerberg @Craig_A_Spencer “Mild” is relative and it’s in the eye of the provider. I have Covid with intense neck and back pain, constant. I went to the ER and doc said, “typical Covid aches and pains”.

[Drew Long @mrdrewlong]

If you think of the job search like a research project, I'm getting a lot of good data. https://t.co/Z45g0HRObG