If anyone at @surface or @MicrosoftHelps can route this to the right Surface escalation team, Iβd be grateful.
This is service order 7102160898. Iβm not posting personal details publicly, but I have the full transcript and evidence.
@surface@MicrosoftHelps@MicrosoftUK I need help.
I won one of the 50 Microsoft 50th Anniversary Surface Laptop. Before repair, I asked if it could be replaced with a normal unit and was told in writing it was a βsame unit repairβ.
I got a standard replacement instead.
This is not about CPU/RAM/SSD specs.
The original had anniversary identity, provenance, gold logo, 1975 engraving and special boot/logo branding. The replacement has a different serial/SKU and none of that.
I want my original device returned, repaired or unrepaired.
Hi @Oxford_Tube I'm on my way to Oxford
Tkt 36307 trip 48
Bus 50433 Route Tube
Equ 15501881 Duty 721
Drv 89006
And the temperature inside de bus is too hot, can you please have a look on it? I'm sure it's does not follow the health and safety condition π₯π΅βπ«