Tim Wade

Founder of CX Lab, a consultancy bringing science to customer experience and business. International speaker on customer experience and marketing

[Tim Wade @mrtimwade]

Digital customer experience https://t.co/mTRDo9GSjU

[Tim Wade @mrtimwade]

Behavioural research is more important than ever https://t.co/EV7BwMNO6m

[Tim Wade @mrtimwade]

Voice of the customer is just scratching the surface https://t.co/OgAyVcYrqY

[Tim Wade @mrtimwade]

5 ways to transform mystery shopping https://t.co/xXQcNGENuB

[Tim Wade @mrtimwade]

User experience – the secret to improving it https://t.co/1cWDKTfH0H

[Tim Wade @mrtimwade]

Emotional Connection – The Big Lie https://t.co/EjxCjExsr6

[Tim Wade @mrtimwade]

Tackle workplace stress using advanced biometrics https://t.co/YnJ55yYoZz

[MyCustomer @MyCustomer]

"When it comes to customer experience, culture eats strategy for breakfast" - Tim Wade from @CXLaboratory explains why there should be no debating this point: https://t.co/EKsryr9XwT #custexp

[CX Lab @CXLaboratory]

Our latest in a series of blogs on the different biometric research tools available in customer experience. Eye tracking and facial recognition. https://t.co/jLHX5sbwXP #CX

[CX Lab @CXLaboratory]

Using biometrics to understand the employee experience could help the most critical https://t.co/eybnCHaNNf #employeeexperience #customerexperience

[Tim Wade @mrtimwade]

mmm... chocolate! https://t.co/vvxflX3oae

[CX Lab @CXLaboratory]

Did you know that the smell of chocolate made customers 6x more likely to buy cookery books?! Here’s our own Tim Routledge on how the senses influence the customer’s experience https://t.co/g8L9aqc4CU

[CX Lab @CXLaboratory]

Some fascinating shapeshifting in retail and hospitality at the mo. E.g. Occitane is using pop up food trucks (with their products, not food!) Also US clothing retailer, Marine Layer, is opening up AirBnbs in order to extend the brand experience https://t.co/5JJs9zY1ks

[CX Lab @CXLaboratory]

A wonderful graphic explanation of confirmation bias. One to bookmark! https://t.co/2SNcb37nrK

[Tim Wade @mrtimwade]

@markritson marshmallow laser feast every time for me

[CX Lab @CXLaboratory]

Vodafone named the UK's worst mobile phone provider. We are not surprised as in our own most recent biometric research they came bottom of the pile in terms of instore CX https://t.co/CxNutJR4M7

[CX Lab @CXLaboratory]

Love this https://t.co/X43bSpZmiG

[CX Lab @CXLaboratory]

If you only read one thing this weekend, make it this. "How to Become a Centaur". Explains how it's not AI v humans and NOT a zero sum game. "A new chapter in humanity’s story is beginning".... https://t.co/PLanetVRpP

[CX Lab @CXLaboratory]

We need to make a little collection of all this evidence... https://t.co/9SBULtNk9c

[CX Lab @CXLaboratory]

A must watch this weekend https://t.co/e0PNa9Bbiz

[IoD @The_IoD]

Here are FIVE top tips on ensuring you get the best hosts, speakers, thought leaders and comedians for your corporate event, courtesy of @SpeakersNick https://t.co/ROzdTpFNPa