@GWRHelp thanks for the assistance provided by exeter at David's staff. Following the cancellation of our train to dawlish warren due to fault, they made sure myself and my elderly father were able to get a seat on the next train as my father would not have been able to stand.
@CrossCountryUK I'm onboard the 9.49 from Gloucester. There are 2 rowdy and offensive people disturbing everyone with their loudness and abusive language and playing Thier music loud. There is no sign of onboard staff.