matt

[matt @mshaw_99]

@TUIUK I am STILL waiting for a response to my complaint about the complete lack of beach at my expensive Mexican beach resort…..why are TUI not responding to complaints?#terribleseaweed

[matt @mshaw_99]

@TUIUK Mik - do your requests just get ignored like mine? I will be writing a formal letter of complaint to the TUI chief executive and speaking to solicitors about making a claim for the miss sell of my holiday by TUI. 10 nights at a Mexico beach resort where the beach was unavailable

[matt @mshaw_99]

@TUIUK I’ve emailed TUI customer service x3 to complain about some issues with my recent holiday to Mexico. Absolutely zero response other that an automated reply to say I’ll get a full reply in 24 hours. #horrendousTUIservice

[matt @mshaw_99]

@TUIUK I have done that twice before already. It’s an absolute joke. It’s now 5 weeks since my complaints were 1st sent in and I have had nothing back from TUI.

[matt @mshaw_99]

@TUIUK I am STILL waiting for a response to my complaint about the complete lack of beach at my expensive Mexican beach resort…..why are TUI not responding to complaints?#terribleseaweed

[matt @mshaw_99]

@TUIUK I am STILL waiting for a response to my complaint about the complete lack of beach at my expensive Mexican beach resort…..why are TUI not responding to complaints?#terribleseaweed

[matt @mshaw_99]

@TUIUK So why do the auto replies say 24 hours?
I have had a reply to a direct message from TUI asking for the details again.
So far - still no actual help provided. Woeful TUI customer service. 😡😡😡

[matt @mshaw_99]

@TUIUK I’m afraid I got a completely inadequate response, merely thanking me for feedback! Unbelievable. I have sent my complaint email x3 with no response. Auto reply case number from last Tuesday was 10417851. The auto response said I’d get an update within 24 hours. So far nothing.

[matt @mshaw_99]

@TUIUK

[matt @mshaw_99]

#Outlaws

[matt @mshaw_99]

@houseoffraser I have emailed twice and sent proof of postage. Still waiting for my refund. Not a good idea to let down loyal customers at any time. Please can I have my £49 back?!

[matt @mshaw_99]

@houseoffraser I have emailed twice and sent proof of postage. Still waiting for my refund. Not a good idea to let down loyal customers at any time. Please can I have my £49 back?!

[matt @mshaw_99]

@HouseofHelpers I have emailed twice and sent proof of postage. Still waiting for my refund. Not a good idea to let down loyal customers at any time. Please can I have my £49 back?!

[matt @mshaw_99]

#jimmycarr, looks like a plumb, sounds like a plumb, now confirmed a plumb. Complete a***hole

[matt @mshaw_99]

#bank holiday weather. Maddening!

[matt @mshaw_99]

Maddening children