I used to monitor my customer service metrics manually.
Every week I’d send my agent a report with her performance-related bonus.
Then I reversed it.
She now reports the metrics to me, calculates her own bonus and invoices me.
Performance has 🚀
@tobi@jforjacob Many years ago, I quit my 9-5 to build a store with dreamweaver, a PayPal button and an embarrassing amount of help from stack overflow.
Then one day I discovered Shopify. It was, and still is, magic.
Thank you.
@jforjacob@tobi We as merchants also don’t ask customers to opt into A/B tests, and it often results in some customers paying more than others - which is unfair.
Shopify’s A/B tests benefit all merchants in the long term.
@wesoudshoorn@levelsio Corporations don’t give a single fuck about the environment. They say they do for PR, but their actions prove otherwise.
Go to any third world country and you will see Coca-Cola trucks chugging out fumes so thick it would leave you with black face.
In many hotels, you can put the AC unit into maintenance mode (with guidance from ChatGPT), then set the temp to whatever you like.
I do the same when a hotel chain’s TV is locked to their system (with room service, weather etc). Maintenance mode then allowed me to connect my fire stick to watch football 👨🏻🔧