mvra

[mvra @mvrxtwt]

どんな #ポケモン会えるかな ？

#ポケモン30周年 #PR @poke_times

[mvra @mvrxtwt]

@JohnnyBGoode25 @jadijago ntah kak, sampe sekarang ga masuk juga nih @jadijago @ShopeeCare

[mvra @mvrxtwt]

@jadijago Min tolong cek tiket 1317877. Top up ShopeePay ga masuk-masuk padahal udah 30 menit lebih. Ini lagi urgent mau dipakai dananya. Tolong banget segera diproses jangan disuruh nunggu lama. Thanks.

[mvra @mvrxtwt]

Details for reference:
Payment via QRIS, processed by Xsolla
Date: Dec 31, 2025 (GMT+7)
Amount: IDR 150,900

I’ve already opened a support ticket (#24981231) and attached the receipt. Just hoping for manual verification or guidance on next steps.

[mvra @mvrxtwt]

Hi @UbisoftSupport,
I made a purchase on Ubisoft Store using QRIS (processed by Xsolla). Payment was successful and balance was deducted, but the game is not in my library and My Orders is empty.

Ticket #24981231 has been open with no response. Could you please help check this?

[mvra @mvrxtwt]

For clarity:
• Payment completed successfully (QRIS)
• Balance deducted from my bank account
• No confirmation email received
• My Orders page is completely empty
• Game not added to library

It seems the payment went through but the order was never recorded.