Disappointed with the 4-hour+ delay on flight to Krakow, especially with a tired 4-year-old. Landing at 4 am in Katowice instead of Krakow adds to the inconvenience. Understand wind can be unpredictable, but lack of compensation feels unfair. @wizzair@skyrefund
@wizzair Apparently wind caused a 4+ hour delay to my 4yo daughter's and my journey that finished at 4am at the wrong airport. Lame excuse for avoiding compensation! Matter will be escalated.
@santanderukhelp I’m trying to make an urgent chaps transfer but the telephone lines are taking ages. And then once getting through I was intentionally cut off!
@santanderukhelp I am abroad. So branch not an option. I got through again after being cutoff. Now I have been waiting for 40mins for the CHAPs department.
@santanderukhelp I think my feedback is that I’m quitting this bank. The systems are not fit for purpose and the response from advisors, twitter and ‘Sandi’ has been woefully inadequate.
@santanderukhelp Yes. Who tried to put me through to the CHAPS team who then told me they can’t do the transfer. Now I’m waiting for the last 30mins for her to speak with her manager. It’s really a terrible customer experience.
@santanderukhelp Even when I speak with agents, the system is a mess. I get cut off or told I haven’t used voice recognition or that I’m not registered for online banking (not true). Modern banking shouldn’t be so hard @RevolutApp @monzo ???