@CatharineHoey Genuinely surprised that someone in your position isn’t already aware that Working From Home is now contractual for many civil servants due to reductions in office space - with or without a pandemic
@AskLloydsBank Referring customers to the TC website which refers people to you is not helpful. Awaiting government advice is another reason being given for not processing refunds. Absolutely appalling service to TC customers
@AskLloydsBank why are you not refunding non ATOL protected Thomas Cook customers. Your advisers say you are awaiting Government Advice. Company is in Administration what further advice are you needing. Advice is contact credit card company 😡😡😡