Imagine this, @AshwiniVaishnaw:
A girl files a harassment complaint. Police record her personal details, address, phone, etc, and then hand them to the accused, saying, “Go sort it out among yourselves.”
Is that how redressal works? When a passenger files a complaint about catering on a train, your system collects their PNR and seat number. Why is that information being shared with the catering staff? If there is an issue on board, the details should be passed only to the TTE and Railway Police, who should proceed with an impartial investigation, without producing the complainant in front of the same staff they complained against.
Look at how Swiggy and Zomato handle complaints: the customer submits proof, the platform investigates internally, and necessary action is taken. If IRCTC were running Swiggy, they’d probably share the customer’s details with the delivery guy and ask both to meet and “resolve it personally.”
Completely unacceptable. Incidents of passengers being threatened, abused, or assaulted for complaining about overcharging are increasing. It’s a systemic failure of grievance redressal. Reform is required.
Hey @perplexity_ai@AravSrinivas
Give me a webapp on chrome like I can get on my macbook. The app is good but not always equipped with latest/bleeding edge features (I like the Auto search for my not so deeep questions).
A proper webapp (not the bookmark I mean).