MYOB

One platform. All your business needs.

[MYOB @MYOB]

@sparklystephm Hi Steph, we'd be happy to take a look. To get this back on the right track, head to My Account https://t.co/9RqlhAeh23 and create a support case or find multiple ways to connect with our support crew here https://t.co/3ScVYzc5G0. Thanks ^MYOB

[MYOB @MYOB]

@Beatrice_doggy Hey there, the new sign in flow has been working well for most so far. The main issue tends to be when different files use different login emails. If that's the case, log into each file and invite your main address. Once accepted all files will appear under the one login. ^MYOB

[MYOB @MYOB]

@viveks13 @pyrmontvillage Sorry to hear you're having trouble with this Vivek. Although the MYOB Status page isn't currently showing a wider issue, we'd still really like to turn this experience around for you. Please email [email protected] and we'll take a closer look from there. Thanks ^MYOB

[MYOB @MYOB]

@AriKypuros Hey Ari. We're planning to wrap things up Mon 11/05/26 7am AEST. During this time some customers may hit temporary lockouts or reduced access while the work is being completed. You'll find updates on the MYOB Status Hub: https://t.co/rXL7U3yuKA
^MYOB

[MYOB @MYOB]

@TeslaDeets Hi Deets, it sounds like the certainty you were given hasn't held and that's not how this usually works with us. We're keen to take a closer look for you. Please email [email protected] and we'll follow up for you. Thanks ^MYOB

[MYOB @MYOB]

@calvin1mac Appreciate this Calvin. We're open to feedback, especially when things feel harder than it should. Cancellations happen on a call to make sure nothing important is lost, ensuring you save what you need before data is fully removed. If you need, please email [email protected]

[MYOB @MYOB]

@NathanV1977 Sorry you went through that Nathan. That kind of back and forth would test anyone's patience. It should be much easier and is usually wrapped up in a call. If this still hasn't been straightened out, send us a quick email and we'll sort it out from there. Thanks ^MYOB

[MYOB @MYOB]

@NathanV1977 Great question Nathan, it's just about giving at least 10 days notice before your next billing date. If it's close to renewal, it can roll into the next period. Happy to check for you, just email [email protected] and we'll dive in from there. Cheers ^MYOB

[MYOB @MYOB]

@SharynR01115195 Hey Sharyn, when a few things line up like this it can definitely feel like a lot, sorry it landed this way. To help, maintenance is planned ahead & shared on the status page. You can also subscribe to get a handy reminder before anything kicks off https://t.co/9lllkj7sop ^MYOB

[MYOB @MYOB]

@eevblog @FlareAus Hey @eevblog it's possible when you updated the employee card for your son, he was included in our employee self-onboarding workflow. Learn more about this here: https://t.co/JgJthvsLgD. If you want any further investigation, email us at [email protected] with your client ID

[MYOB @MYOB]

@SharynR01115195 We appreciate how frustrating this is for you, Sharyn. We're just as keen to get this straightened out and have replied to your email. Thanks ^MYOB

[MYOB @MYOB]

@RCBoyes sending an invoice manually rather than sending directly from your MYOB business management platform. Find out more here https://t.co/1zIa8NRyYu. Cheers ^MYOB

[MYOB @MYOB]

@RCBoyes The always on fraud monitoring that comes with secure invoicing as well as chargeback protection, helps provide additional peace of mind and security to both our customers and those paying the invoices. You can opt out after verification, and this will mean downloading and 2/3

[MYOB @MYOB]

@RCBoyes Appreciate your feedback. We ask for ID for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. It's all done as part of secure invoicing, which is designed to give you more control over online payments 1/3

[MYOB @MYOB]

@franklinveaux Hey Franklin. You can easily reach our security team via the security link in our site footer. It also includes options to report a security issue or visit our Trust Centre for details on how we protect data https://t.co/UtS9GgKdq3. Thanks ^MYOB

[MYOB @MYOB]

@franklinveaux Protecting our community from scams is a top priority. We use and follow industry best practices to keep your data and our systems secure. Learn more about how we protect our customers (and how to report scams) here: https://t.co/8zQdS5ggce Cheers ^MYOB 2/2

[MYOB @MYOB]

@franklinveaux Nice catch Franklin. Staying alert to phishing scams makes a real difference - and if you spot anything suspicious, please forward it to [email protected] so our team can review it right away 1/2

[MYOB @MYOB]

@NicoleMcMilllon Hey Nicole! MYOB Payroll Only helps small teams handle tax, leave, super and STP reporting to the ATO - all in one easy place. Our experts can walk you through how this can work for your business here: https://t.co/cLbZKB9WaR. Cheers ^MYOB