@Sheldon_L_A Hi. We're sorry to hear that you are facing troubles with the information that is being displayed on your account, specially because we know how important it is for you, so please send us a quick DM. We'll do our best to help you with it.
@SaraHuerta43549 Hi Sara, we apologize for the order delay. Please send us a private message with your order number, so we can look into this for you right away!
@CSB_22 Hello! We're sorry to hear about the situation you experienced regarding the service outage in Robbinsville. This is not the support we want to provide, we apologize if your previous report was not finalized as expected. Feel free to send us a DM, so we can check all for you.
@dumb_countryboy We are so sorry you are running into this, and We definitely want to get it sorted out for you. We just dropped you a DM so we can chat safely and look at your account together. Head over to your inbox whenever you have a moment, and we will get right to work on this.
@lexeysch Hi @lex. We're so sorry for the headache! Our app should make your life easier, not harder. We're ready to help fix this right now, is it a glitch, a login issue, or something else? Please send us a quick DM with the details so we can get it sorted out for you immediately!
@Gesuschic We hear you, and we apologize for this nightmare experience. We want to get to the bottom of what happened to your account profile and data routing. Kindly DM us here, we are looking forward to hearing from you!
@Gesuschic Hi there! Hearing that you've been with us for over a decade makes this even tougher to hear. We absolutely want to make things right for you. A total loss of data and hotspot on our highest plan is not the experience you should be having.
@LovexxxLexxx We are sorry to hear that your data stops working every few months. We would be happy to look into your data balance by checking your account. Please send us a DM right here on this channel, so we can assist you safely.
@aneatsweettweet Hi there! I am so sorry to hear that you had this experience with one of our representatives. We take feedback like this very seriously and want to make this right. Please send us a DM so we can look into what happened with your points and that promo code..
@DAONLY3K Hi there! We’re so sorry to see you’ve had issue to use your hotspot service. We want to get this sorted for you right away. Please check your DMs, we'll be happy to help out.
@aneatsweettweet Hello! Thank you for letting us know about this. We are very sorry for the frustration caused by the reward points and the issue with applying the discount. We would like to look into this for you, Please send us a private message, so we can investigate the matter right away.
@karinsoil Hello Kari! Thank you so much for bringing this to our attention. It’s really important to us that your service works perfectly. Drop us a DM with your details so we can jump right in and get this sorted for you!
@saintsaucey Hi there, thank you for taking the time to post your comments. Please contact us by sending a direct message on our various social media channels. We'll be happy to help you with whatever you need.
@tim_sanford1981 You shouldn't have to study just to keep your phone connected! Let’s get you past those confusing screens right now so you can actually enjoy your weekend. DM us your mobile number and we will check your Autopay status to make sure you are truly good to go. -Ryan M
@Sly_Cooper1995 We hear your concerns and apologize for the inconvenience. We want to help you review your account usage and look into restoration options. Please reach out to us via direct message so can assist you. Thank you!
@JDMyers77397139 I'm so sorry to hear that your phone has been blocked! I'd love to take a look at your account and help get this sorted out. Please send us a DM so we can assist you further.
@JezieGrace Hi there, thank you for reaching out!
We love that you shared this with us and honestly, who doesn't love a great deal? We're always looking for new ways to surprise our long-term members, please stay tuned for future promos.