TurtlePie Solutions

Web design and #SEO for small businesses that simply works. Proudly based in #Tulsa, OK.

[TurtlePie Solutions @myturtlepie]

A big thanks to @Corp_Vision for this honor. It's a privilege to serve businesses and nonprofits throughout Tulsa, the state of Oklahoma, and for all of the brands we help across North America. #contentmarketing #seo #searchengineoptimization https://t.co/WltqWSWQ6D

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Though it looks like it's resolved now, there were similar outages reported throughout ~2:00PM to ~6:00PM ET. It looks like it resolved for our client at around 6:30PM and hasn't recurred since. Thank you.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Is there a way to reflect the recent issues with the payment processing outage in the status view? Any word on what all this issue is affecting? Customers can't checkout from the website, nor can anyone process customers' orders from within Shopify Admin. #shopify

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Payment button within Admin and the Website just spins. Lots of reports on DownDetector. Our store is experiencing the same issues.

[TurtlePie Solutions @myturtlepie]

@syncwithconnex We cannot get a response to our support ticket concerning our client's now-broken integration. We've been receiving error messages for weeks now, sent in two support tickets, and have yet to receive word back. Please email [email protected]

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Credit Card payment processing is down in the Shopify Admin when collecting payment for Draft Orders. We've tried refreshing, hard-refreshing and emptying the cache, and different browsers -- all to the same effect. Major, mission-critical failure for our customer

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Thanks, all. The issue appears to have been fixed for now.

[TurtlePie Solutions @myturtlepie]

.@ShopifySupport We're getting a 504 Gateway Timeout error when trying to access our Shopify Admin. Is there an ETA on a fix? We're seeing the status within https://t.co/7RgbuFr7IH reflecting this outage.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Any news of this being resolved?

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Credit Card payments when creating orders from Shopify Admin results in an error on Chrome and Firefox. Orders -> Create Order -> Enter Credit Card (screenshots attached) | MOTO orders big part of ours business; need help ASAP.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Thanks; we're looking forward to the follow up. We'll let you know if we've seen a resolution on our side. We've tried emptying cache, etc. This is the current slate of errors we get to the dev console when trying to pull up a MOTO order:

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Would a 0.01 entry cause said error?

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Blair, we've taken a screenshot of the error. While the "refused to connect" issue appears to have dissipated, but no CCs can be processed at all:

[TurtlePie Solutions @myturtlepie]

@ShopifySupport We can input payment credentials, but it says "Your card cannot be processed at this time." It's not outright declining, just giving that error message. The card credentials are 100% correct and double-checked upon entry, as this is a test entry.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport We've cleared cache and hard refreshed in Chrome. Firefox appears to be working, however. Most of the workforce we support uses Chrome. Can't not have Chrome working.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Still seeing an error message "<store-name>.myshopify.com refused to connect" when trying to put Credit Cards in to collect payment for MOTO orders. Creating draft order -> Collect payment -> Enter Credit Card

[TurtlePie Solutions @myturtlepie]

@ShopifySupport No; it seems to have subsided. What would be the best way to go about automatically monitoring Shopify endpoint uptime? We're aware of https://t.co/7RgbuFr7IH, but we need something our servers can ping.

[TurtlePie Solutions @myturtlepie]

@Shopify @ShopifyEng @ShopifySupport Is Shopify's checkout system down? Getting TIMEOUT errors from Shopify Buy SDK. Also, the Shopify Admin appears to not be working either.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Admin is now allowing access, but is extremely slow and shows a red "Server Error" message after loading. Breaks when trying to select Orders, Products, Customers, etc. on the side ands shows the 'problem loading this page error.'

[TurtlePie Solutions @myturtlepie]

@ShopifySupport https://t.co/GUxwEfcNJ9

[TurtlePie Solutions @myturtlepie]

@ShopifySupport Login not working either.

[TurtlePie Solutions @myturtlepie]

@ShopifySupport From Chrome. Both Shopify Buy SDK, Shopify Admin for our store, etc. aren't responding at all.