Nancy Cooper

[Nancy Cooper @nancycooper]

@hm_custserv UK!

[Nancy Cooper @nancycooper]

@hm_custserv hi! I purchased something in store last month but was unable to return within the 28 days due to Covid self isolation. Please can you advise how I can return the item?

[Nancy Cooper @nancycooper]

@OddboxLDN hi! Will you be doing a Christmas veg box again?

[Nancy Cooper @nancycooper]

@We_Buy_Books No! I tried all weekend but just kept getting an error code 🤷‍♀️😭

[Nancy Cooper @nancycooper]

@SouthFacingFest Omg why don’t you have a better sign for the urinals so many men in the queues for the loos like women don’t have to queue for long enough as it is 😩

[Ida 🇵🇸 @ida_skibenes]

We live in a world where girls and women are FINED for trying to cover up while playing sports, but also EXPELLED from schools if their shoulders are showing.

Again, I dare you to ask why we’re angry.

[Nancy Cooper @nancycooper]

@monkiworld hi! I bought a pair of jeans just over a year ago, barely worn - maybe 3 or 4 times, and the zip is broken!! I have the proof of purchase - what should I do?

[Nancy Cooper @nancycooper]

@nationalrailenq hi! Please could rail replacement drivers be reminded to stop at each station on route, & not leave before train was originally due?! I caught one from Crystal Palace that left 3 mins early, & drove straight past selhurst. Impossible to make train connections!

[Nancy Cooper @nancycooper]

Our neighbour confirmed someone was here this morning fiddling with the cabling, as I suspected. I was PROMISED a call back from a manager, have now been on hold another 30mins waiting to get through. What number do I call to cancel? AND WHY DO YOU NEVER REPLY TO MY MESSAGESSSSS

[Nancy Cooper @nancycooper]

@virginmedia after no WiFi for 9 days a week ago, the same issue is happening again. Because you never actually sent one of your engineers. And no one called, despite promising the complaint would be dealt with and I would be called by a member of the team. This is BULLSHIT

[Nancy Cooper @nancycooper]

@virginmedia I have been cut off twice and have now spent over an hour on hold. This service is utterly dire. I will be lodging a complaint and changing our service provider IMMEDIATELYYYYTYTTTTTT

[Nancy Cooper @nancycooper]

@virginmedia hi. We’ve had no WiFi for two days now, having to work from our phones/hotspots. What is the issue in the SE19 area and how long will this continue? How do we arrange a refund?

[Nancy Cooper @nancycooper]

@virginmedia Yes, booked online. It’s impossible to get through to anyone & you’re constantly sent round in circles, advised to go online, which is no help. It’s an never-ending circle of hellish service. I just want to know someone is coming. Meanwhile, how do we complain & cancel contract?

[Nancy Cooper @nancycooper]

@virginmedia We are on our 4th day with no WiFi. The service indicator says there is no problem, even though we received messages earlier in the week that there was an issue. An engineer was due today but we have heard NOTHING. Please can you confirm someone will be coming this afternoon.

[Nancy Cooper @nancycooper]

@virginmedia Hi, what is going on? Service indicator still says there is no problem, but we were text yesterday and told there was a known error, which has now been going on for 3 days. What is the problem and when will it be fixed? How do we arrange a refund?

[Nancy Cooper @nancycooper]

@virginmedia this is now the third day !!! with no WiFi. What is going on? We are entitled to a refund, how do we get this? This is shockingggggg

[Nancy Cooper @nancycooper]

@sainsburys Hi, no sign of this refund yet...?

[Nancy Cooper @nancycooper]

@sainsburys just back from my shop and the packet of salmon I bought is leaking and smells 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ waste of 4 quid 😭

[Nancy Cooper @nancycooper]

@sainsburys Thanks, just did