Nereah Arwassi

Staff at Nairobi Tech and Outsourcing Firm Threaten Christmas Strike Over Unpaid Salaries, Safety and Welfare Concerns Reports have emerged within a Nairobi-based business process outsourcing and technology firm, Nakama Tech, where employees are raising serious grievances over welfare, safety, and legal compliance, citing unpaid statutory deductions, lack of proper payslips, and denial of basic employment rights. Staff say that workplace accidents, including severe injuries and deaths, have gone uncompensated, and that sick or grieving employees face unfair termination. Workers have also criticized the company’s inflexible December salary disbursement plan, which they say disadvantages staff with dependents and disrupts holiday preparations. There are also concerns revolving around the subcontracting of Dentrix Consultancy, which employees fear is being used to circumvent direct employment obligations and evade statutory responsibilities. The complaints call for immediate intervention from regulatory authorities to enforce compliance, protect staff and establish proper welfare structures within the firm. Below is what was shared with us by employees detailing the urgent issues and the actions they are demanding. "Hello Cyprian. We are writing to raise serious and urgent concerns about the welfare, safety, legal rights, and fair treatment of employees. These issues have affected many of us deeply and require immediate attention, transparency, accountability, and corrective action. Below are the key concerns Lack of Statutory Deductions, Payslips, and Employment Proof Some Employees have not been receiving proper NSSF, SHA, other statutory deductions as required by law. A subcontracted system Dentrix was introduced without any explanation or formal communication. Employees receive invoices instead of payslips, making it impossible to prove employment or access statutory rights. This denies employees their legal protections and violates Kenyan labour laws. No Compensation for Employees Injured or Killed in a Company-Related Accident An agent recently died in a tragic accident while heading home from duty. Several colleagues were severely injured, including one who is now permanently disabled. Despite repeated follow-ups, no compensation has been issued, even after being told that funds had been disbursed. Affected employees and families have been left without support in their most difficult moments. Unfair Termination of Sick Employees Management routinely terminates employees who fall sick before or after their off-days. This practice is inhumane, discriminatory, and illegal, violating protections for medically vulnerable employees under the Employment Act. Preventable Death of Team Leader Dorice Ambale Dorice Ambale, who was pregnant and visibly unwell, was repeatedly denied sick leave. Her condition was known by everyone, yet she was forced to continue working until her health deteriorated fatally. After Dorice’s burial, her sister Grace, also an employee, was dismissed immediately for taking time off to care for her dying sister, a situation the company was fully aware of. This was cruel, avoidable, and deeply painful. Death of Agent Tesma Inside the Office Due to Negligence Another agent, Tesma, died inside the workplace just two months later on 7th December 2025. She fainted at work, regained consciousness, and was still ordered to continue working. When she collapsed again, management took over an hour to approve an emergency cab. She died waiting for the cab to be picked for hospital lifeless. By the time she arrived at the hospital, she was confirmed dead on arrival. Her family cannot afford burial expenses, cannot afford a post-mortem, and has only been offered KSh 30,000, which is insufficient even for a casket. Her colleagues who carried her to hospital have received no grief counselling. Severe Accident Involving Agent Abel with no support or Compensation Agent Abel suffered a devastating accident on his way to work. He lost all his teeth, fractured his facial bones, and broke his hand and leg. Because the company does not remit NSSF, he has no support and is expected to fund treatment on a KSh 25,000 salary, which is impossible. Unreasonable and Unfair December Salary Disbursement Plan Instead of early Christmas pay on 23rd–24th as done by most companies, employees were forced into a survey offering only option 1 40 percent on the 22nd, remainder on the 29th or option 2 full salary on the 29th. This decision disadvantages employees with dependents, ignores the reality of holiday needs, and attempts to control how adults use their own salaries. Employees overwhelmingly expressed disappointment and frustration. Rising Number of Deaths and No Bereavement Policy In less than five months, there have been nearly 10 deaths, including 3 colleagues, and several parents of employees passing away. Despite numerous follow-ups, no bereavement policy exists, no welfare support is available, and no counselling services are provided. We also witnessed a sick agent vomit at work and be told to continue working instead of receiving medical care. Suspected Tax Avoidance Through Subcontracting Dentrix There are concerns that subcontracting Dentrix Consultancy is being used to avoid paying taxes PAYE, remitting statutory benefits NSSF, NHIF SHA, and taking legal responsibility for employees. All employees working for Nakama should be directly contracted to Nakama. We request urgent intervention from the following authorities to be tagged in their official emails NSSF, NHIF Social Health Authority SHA, Ministry of Labour and Social Protection, KRA, Axial, Wananchi Group, any relevant workplace safety and compliance bodies. Our lives, our health, and our dignity matter. Demands from Employees Nakama Agents Due to the unfair December salary poll and all ongoing welfare issues, we hereby issue notice. Full December salaries must be paid by 23rd December at the latest. Failure to do so will result in a complete paralysis of operations during Christmas week until the end of the holidays. A formal meeting must be held by 22nd December. This meeting must include the President of Nakama, HR Department, and all relevant leadership involved in employee management and welfare. Immediate compliance with all labour laws is required. This includes full NHIF SHA remittance, full NSSF remittance including backdated payments, issuance of real payslips not invoices, and transparent employment contracts. Immediate implementation of an employee welfare structure is required, including a bereavement matanga policy, a private health cover, emergency medical support, and counselling and mental health services. Under the Constitution and Laws of Kenya Constitution of Kenya 2010 Art 43 1 a right to the highest attainable standard of health, Art 43 1 e right to social security, Art 21 state and institutions must protect these rights. NHIF Act 1998 and Social Health Insurance Act 2023 mandatory registration and monthly remittance by employers. NSSF Act 2013 mandatory 6 percent employer plus 6 percent employee contributions and heavy penalties for non-compliance. Employment Act 2007 requires all statutory deductions to be remitted and protects employees from unfair dismissal and unsafe conditions. Occupational Safety and Health Act 2007 mandates a safe working environment. If the above issues are not addressed, we will seek legal assistance under the Constitution and Labour Laws of Kenya. Work operations may be interrupted in December if full salaries are not received by 23rd December. Nakama Management must meet with employees by 22th December. All employees must be directly contracted by Nakama and not any ghost consultancy."

$NyakundiReport's tweet photo. Staff at Nairobi Tech and Outsourcing Firm Threaten Christmas Strike Over Unpaid Salaries, Safety and Welfare Concerns Reports have emerged within a Nairobi-based business process outsourcing and technology firm, Nakama Tech, where employees are raising serious grievances over welfare, safety, and legal compliance, citing unpaid statutory deductions, lack of proper payslips, and denial of basic employment rights. Staff say that workplace accidents, including severe injuries and deaths, have gone uncompensated, and that sick or grieving employees face unfair termination. Workers have also criticized the company’s inflexible December salary disbursement plan, which they say disadvantages staff with dependents and disrupts holiday preparations. There are also concerns revolving around the subcontracting of Dentrix Consultancy, which employees fear is being used to circumvent direct employment obligations and evade statutory responsibilities. The complaints call for immediate intervention from regulatory authorities to enforce compliance, protect staff and establish proper welfare structures within the firm. Below is what was shared with us by employees detailing the urgent issues and the actions they are demanding. "Hello Cyprian. We are writing to raise serious and urgent concerns about the welfare, safety, legal rights, and fair treatment of employees. These issues have affected many of us deeply and require immediate attention, transparency, accountability, and corrective action. Below are the key concerns Lack of Statutory Deductions, Payslips, and Employment Proof Some Employees have not been receiving proper NSSF, SHA, other statutory deductions as required by law. A subcontracted system Dentrix was introduced without any explanation or formal communication. Employees receive invoices instead of payslips, making it impossible to prove employment or access statutory rights. This denies employees their legal protections and violates Kenyan labour laws. No Compensation for Employees Injured or Killed in a Company-Related Accident An agent recently died in a tragic accident while heading home from duty. Several colleagues were severely injured, including one who is now permanently disabled. Despite repeated follow-ups, no compensation has been issued, even after being told that funds had been disbursed. Affected employees and families have been left without support in their most difficult moments. Unfair Termination of Sick Employees Management routinely terminates employees who fall sick before or after their off-days. This practice is inhumane, discriminatory, and illegal, violating protections for medically vulnerable employees under the Employment Act. Preventable Death of Team Leader Dorice Ambale Dorice Ambale, who was pregnant and visibly unwell, was repeatedly denied sick leave. Her condition was known by everyone, yet she was forced to continue working until her health deteriorated fatally. After Dorice’s burial, her sister Grace, also an employee, was dismissed immediately for taking time off to care for her dying sister, a situation the company was fully aware of. This was cruel, avoidable, and deeply painful. Death of Agent Tesma Inside the Office Due to Negligence Another agent, Tesma, died inside the workplace just two months later on 7th December 2025. She fainted at work, regained consciousness, and was still ordered to continue working. When she collapsed again, management took over an hour to approve an emergency cab. She died waiting for the cab to be picked for hospital lifeless. By the time she arrived at the hospital, she was confirmed dead on arrival. Her family cannot afford burial expenses, cannot afford a post-mortem, and has only been offered KSh 30,000, which is insufficient even for a casket. Her colleagues who carried her to hospital have received no grief counselling. Severe Accident Involving Agent Abel with no support or Compensation Agent Abel suffered a devastating accident on his way to work. He lost all his teeth, fractured his facial bones, and broke his hand and leg. Because the company does not remit NSSF, he has no support and is expected to fund treatment on a KSh 25,000 salary, which is impossible. Unreasonable and Unfair December Salary Disbursement Plan Instead of early Christmas pay on 23rd–24th as done by most companies, employees were forced into a survey offering only option 1 40 percent on the 22nd, remainder on the 29th or option 2 full salary on the 29th. This decision disadvantages employees with dependents, ignores the reality of holiday needs, and attempts to control how adults use their own salaries. Employees overwhelmingly expressed disappointment and frustration. Rising Number of Deaths and No Bereavement Policy In less than five months, there have been nearly 10 deaths, including 3 colleagues, and several parents of employees passing away. Despite numerous follow-ups, no bereavement policy exists, no welfare support is available, and no counselling services are provided. We also witnessed a sick agent vomit at work and be told to continue working instead of receiving medical care. Suspected Tax Avoidance Through Subcontracting Dentrix There are concerns that subcontracting Dentrix Consultancy is being used to avoid paying taxes PAYE, remitting statutory benefits NSSF, NHIF SHA, and taking legal responsibility for employees. All employees working for Nakama should be directly contracted to Nakama. We request urgent intervention from the following authorities to be tagged in their official emails NSSF, NHIF Social Health Authority SHA, Ministry of Labour and Social Protection, KRA, Axial, Wananchi Group, any relevant workplace safety and compliance bodies. Our lives, our health, and our dignity matter. Demands from Employees Nakama Agents Due to the unfair December salary poll and all ongoing welfare issues, we hereby issue notice. Full December salaries must be paid by 23rd December at the latest. Failure to do so will result in a complete paralysis of operations during Christmas week until the end of the holidays. A formal meeting must be held by 22nd December. This meeting must include the President of Nakama, HR Department, and all relevant leadership involved in employee management and welfare. Immediate compliance with all labour laws is required. This includes full NHIF SHA remittance, full NSSF remittance including backdated payments, issuance of real payslips not invoices, and transparent employment contracts. Immediate implementation of an employee welfare structure is required, including a bereavement matanga policy, a private health cover, emergency medical support, and counselling and mental health services. Under the Constitution and Laws of Kenya Constitution of Kenya 2010 Art 43 1 a right to the highest attainable standard of health, Art 43 1 e right to social security, Art 21 state and institutions must protect these rights. NHIF Act 1998 and Social Health Insurance Act 2023 mandatory registration and monthly remittance by employers. NSSF Act 2013 mandatory 6 percent employer plus 6 percent employee contributions and heavy penalties for non-compliance. Employment Act 2007 requires all statutory deductions to be remitted and protects employees from unfair dismissal and unsafe conditions. Occupational Safety and Health Act 2007 mandates a safe working environment. If the above issues are not addressed, we will seek legal assistance under the Constitution and Labour Laws of Kenya. Work operations may be interrupted in December if full salaries are not received by 23rd December. Nakama Management must meet with employees by 22th December. All employees must be directly contracted by Nakama and not any ghost consultancy."$

Nereah Arwassi @NArwassi

8 months ago

@NyakundiReport We have proof of medical payment for Ambale juu she was never paid SHA .

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Who to follow

Philip Muroki

@philip_muroki

l am a social media manager, digital marketer and an article writer.

NArwassi retweeted

9 months ago

Fellow Ugandans, East Africans: Let’s show Nation Media Group, (particularly @DailyMonitor and @ntvuganda) some love and subscribe to their online products, such as their digital newspaper. They are maliciously being starved of news coverage and, by extension, revenue. There is a double-pronged attempt by General Museveni and Speaker Among to sully their reputation as a media organisation. As citizens who benefit from their work as the fourth estate support their business, the least we can do is support them.

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NArwassi retweeted

Mr. Kinuthia Pius.

@Belive_Kinuthia

9 months ago

Nairobi County Gubernatorial race in 2027 has THREE KEY OPPOSITION LEADERS. 1. Hon. Babu Owino. 2. Hon. James Gakuya. 3. Hon. Irungu Nyakera. The three are strong candidates. Babu is the strongest amongst them though. They will be competing against Governor Sakaja. Who will win?

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NArwassi retweeted

WILLIE OEBA

@WillieOeba

9 months ago

“I work with the youth not because they are the leaders of tomorrow but because they are faced with the problems of today” This is how I marked Catholic Relief Services At 80.🎉

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NArwassi retweeted

WILLIE OEBA

@WillieOeba

9 months ago

“The idea is to keep the young people poor so that they can buy them cheap” !!

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NArwassi retweeted

BOBI WINE

@HEBobiwine

10 months ago

We have noted with great concern the disturbing news that journalists from the @DailyMonitor, @ntvuganda, and other media platforms under the Nation Media Group have been unilaterally blocked from accessing and covering Parliament, in addition to their earlier ban from covering any activities involving dictator Museveni. We strongly condemn this unconstitutional action, and urge the leadership of Parliament to immediately reverse it. While no formal justification has been given for the ban, we have reason to believe that it is a retaliatory measure against the Nation Media Group for news stories that it has published recently exposing the blatant abuse of power and corruption of ongoing electoral processes by the disgraceful Annet Anita Among and other 'leaders' at Parliament. The ban is not just a cowardly attack on the Ugandan people’s right to know how they are governed, but also an unjustified assault on Article 29 of our Constitution which guarantees the twin freedoms of speech and the press. It represents yet another desperate attempt by the regime, acting through Anita Among, to silence the truth and shield itself from public scrutiny. The clampdown on independent media has gone beyond bans: journalists have also been repeatedly beaten (as was the case during the Kawempe by-election) and threatened just for doing their jobs. Clearly, these attacks are not isolated incidents but part of a systematic effort by the regime to instill fear and force self-censorship in the media. Targeting journalists in this violent and brazen manner is intended to send a clear message to them to "back off!". Having spent years abusing state power to muzzle dissenting voices of opposition leaders, members of the civil society, artistes, religious leaders, and now journalists, the regime is now treating journalists as enemies of the state just for doing their constitutional duty. By banning independent media from covering public activities funded by taxpayers and beating those who dare to report the truth, the regime is openly admitting that it has something to hide. In so doing, it forgets that no regime, however powerful it imagines itself to be, can win a war against the truth forever. We stand in full solidarity with the brave journalists of Nation Media Group, and all other media practitioners in Uganda who continue to report the truth despite the serious risk of personal and professional harm they face for doing so. In the @NUP_Ug, we reaffirm our commitment to defending media freedom and protecting all journalists.

HEBobiwine's tweet photo. We have noted with great concern the disturbing news that journalists from the @DailyMonitor, @ntvuganda, and other media platforms under the Nation Media Group have been unilaterally blocked from accessing and covering Parliament, in addition to their earlier ban from covering any activities involving dictator Museveni. We strongly condemn this unconstitutional action, and urge the leadership of Parliament to immediately reverse it.

While no formal justification has been given for the ban, we have reason to believe that it is a retaliatory measure against the Nation Media Group for news stories that it has published recently exposing the blatant abuse of power and corruption of ongoing electoral processes by the disgraceful Annet Anita Among and other 'leaders' at Parliament.

The ban is not just a cowardly attack on the Ugandan people’s right to know how they are governed, but also an unjustified assault on Article 29 of our Constitution which guarantees the twin freedoms of speech and the press. It represents yet another desperate attempt by the regime, acting through Anita Among, to silence the truth and shield itself from public scrutiny.

The clampdown on independent media has gone beyond bans: journalists have also been repeatedly beaten (as was the case during the Kawempe by-election) and threatened just for doing their jobs. Clearly, these attacks are not isolated incidents but part of a systematic effort by the regime to instill fear and force self-censorship in the media. Targeting journalists in this violent and brazen manner is intended to send a clear message to them to "back off!".

Having spent years abusing state power to muzzle dissenting voices of opposition leaders, members of the civil society, artistes, religious leaders, and now journalists, the regime is now treating journalists as enemies of the state just for doing their constitutional duty. By banning independent media from covering public activities funded by taxpayers and beating those who dare to report the truth, the regime is openly admitting that it has something to hide. In so doing, it forgets that no regime, however powerful it imagines itself to be, can win a war against the truth forever.

We stand in full solidarity with the brave journalists of Nation Media Group, and all other media practitioners in Uganda who continue to report the truth despite the serious risk of personal and professional harm they face for doing so.

In the @NUP_Ug, we reaffirm our commitment to defending media freedom and protecting all journalists.

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Nereah Arwassi @NArwassi

10 months ago

@NinarozMusic @shamiecom Behind you

NArwassi retweeted

Nina Roz Kankunda @NinarozMusic

10 months ago

Today marks a special milestone 🇺🇬 A new Chapter begins for SEMBABULE ,Grateful for the trust,Support & Belief .. NINA KANKUNDA FOR WOMAN MP - SEMBABULE ‘MAAMA SEMBABULE JUUUU’ GOD DID IT 🦾 PEOPLE POWER ✊🏿 OUR POWER #Nup #Sembabule #NinaRozForSembabule

NinarozMusic's tweet photo. Today marks a special milestone 🇺🇬 A new Chapter begins for SEMBABULE ,Grateful for the trust,Support & Belief .. NINA KANKUNDA FOR WOMAN MP - SEMBABULE ‘MAAMA SEMBABULE JUUUU’ GOD DID IT 🦾 PEOPLE POWER ✊🏿 OUR POWER #Nup #Sembabule #NinaRozForSembabule https://t.co/JxWsMPu8q7

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NArwassi retweeted

WILLIE OEBA

@WillieOeba

11 months ago

I recorded a song yesterday, I thought you needed it as my audience, now I realize it’s me who needed that Another thing Shad Mziki is a freaking legend. We don’t deserve that champ. New one coming soon !!

Nereah Arwassi @NArwassi

11 months ago

@Noninimgenge2ru Fifty has been my crush since forever. Ghai

Nereah Arwassi @NArwassi

11 months ago

That shirt is dope

WILLIE OEBA

@WillieOeba

11 months ago

Imparting knowledge in Zimbabwe 🇿🇼 Each one teach one.

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NArwassi retweeted

Nonini 🇰🇪🇺🇲

@Noninimgenge2ru

12 months ago

Siku njema huonekana mapema! Kaz juu ya Kaz huku Atlanta! #Mgenge2ru

Nereah Arwassi @NArwassi

12 months ago

You deserve it

WILLIE OEBA

@WillieOeba

12 months ago

Thanks to everyone who mention my name is spaces in that precede my presence Today I am flying to one of the most unconventional places. Spoken Word to the world !!

WillieOeba's tweet photo. Thanks to everyone who mention my name is spaces in that precede my presence

Today I am flying to one of the most unconventional places.

Spoken Word to the world !! https://t.co/ewIZZH7ymY

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NArwassi retweeted

KABUGO

@Kabugo_

about 1 year ago

Real change sneaks in when you’re alone. With no audience. Just hunger. “Next year” belongs to those who work when the world is resting. Good morning.

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