Natalie Croxford

[Natalie Croxford @NatalieB__]

@AskSmythsToys your phone lines say your open but I call and it says your closed, who can I speak to to resolve and issue with my product?

[Natalie Croxford @NatalieB__]

@TeamKnowhowUK Thank you will do

[Natalie Croxford @NatalieB__]

@TeamKnowhowUK any chance I can speak to someone about a delivery supposed to be coming tomorrow? I’ve had no confirmation, I can’t find a phone number anywhere and im currently 156 in your chat queue?

[Natalie Croxford @NatalieB__]

@ao any idea if my item will arrive today? It still said I was next at 8:30 last night after waiting in all day from 3pm?

[Natalie Croxford @NatalieB__]

@ao our delivery slot was 3-7, still no item and I can’t get in touch with driver? Your call centre is closed too? £20 for delivery and it’s not arrived nor can we speak to anyone to see where it is??

[Natalie Croxford @NatalieB__]

@marksandspencer I’ll wait for the day I see a dairy free cake or biscuit for my little boy to enjoy..... until then I suppose I’ll have to bring in my own food or keep offering him your oranges....

[Natalie Croxford @NatalieB__]

@marksandspencer he can’t even have the ‘kids’ lunch options as the sandwiches have butter on and the pizza has cheese on? Can you please recognise this is an issue, and my three year old would like a bigger choice than an orange?

[Natalie Croxford @NatalieB__]

@marksandspencer Also your plant kitchen options that are hot, are not what a three year old wants to eat? Why not at least take butter off the sandwiches and change it to flora that you sell?

[Natalie Croxford @NatalieB__]

@marksandspencer It is our local M&S cafe, my son is now three, and in three years I have never seen anything else on offer for a child who is dairy free. You do a whole plant kitchen range but none of it is stocked in your fridges..

[Natalie Croxford @NatalieB__]

@marksandspencer he quite liked the look of the Christmas reindeer biscuit, the Peppa pig biscuits or the paw patrol chocolate lolly...... but nope he’s had an orange!? Is this something that might change?

[Natalie Croxford @NatalieB__]

@marksandspencer could you please take a look at your allergy options in the cafe for dairy free?? My child is sat with an orange as that’s all that they could offer that is milk free??

[Natalie Croxford @NatalieB__]

@StephhSylvester @Ryanair I did! However I’ve not achieved anything 😩

[Natalie Croxford @NatalieB__]

@Ryanair I’ve tried calling, no body will answer the phone, so what am I supposed to do??

[Natalie Croxford @NatalieB__]

@Ryanair I’ve had my email twice now about my flight being cancelled so I can apply for a refund, I’ve now filled the refund form in for a second time and it keeps coming up with a page saying an error has occurred??

[Natalie Croxford @NatalieB__]

@MoonpigUK Hello have you checked my order yet?

[Natalie Croxford @NatalieB__]

@MoonpigUK can you tell me why a card is missing from my order but you have sent me three of the same cards as well???

[Natalie Croxford @NatalieB__]

@MoonpigUK Thank you, I need the card that hasn’t t been sent, for Tuesday?

[Natalie Croxford @NatalieB__]

@MoonpigUK I have done at 11am and I still haven’t had a reply???

[Natalie Croxford @NatalieB__]

@TUIUK if I have received an email today from you stating my lakes and mountain holiday will no longer go ahead in August do I still need to pay my balance? I have received an email stating so I don’t pay anymore?

[Natalie Croxford @NatalieB__]

@MoonpigUK I have just got through after making three 20 minute phone calls, maybe you should put on your website it’s easier to get through on Twitter.

[Natalie Croxford @NatalieB__]

@MoonpigUK I am wanting a refund as I ordered birthday cards on 10th April, they still haven’t arrived and the birthday has been and gone.....anyone going to answer me?