Natalie Smith

Champagne or tea? I don't even like tea.

[Natalie Smith @nataliecsmith05]

@TUIUK would you be so kind as to provide me with an indicative time frame for the response to my complaint?

[Natalie Smith @nataliecsmith05]

@TUIUK The auto response email indicates a 14 day response time. In any event, it’s extremely disappointing that we have received no update as to delays in responding to the complaint and your response provides no indication as to when we’re likely to receive said response.

[Natalie Smith @nataliecsmith05]

@TUIUK The auto response email indicates a 14 day response time. In any event, it’s extremely disappointing that we have received no update as to delays in responding to the complaint and your response provides no indication as to when we’re likely to receive said response.

[Natalie Smith @nataliecsmith05]

@TUIUK I’m still awaiting a response on Ticket: 8271628 having sent this on 3 April 2022. The auto response indicated that a response would be sent within 14 days. This does nothing to abate our concerns around your customer service.

[Natalie Smith @nataliecsmith05]

@AvantiWestCoast Thanks Laura, I’ve tried refreshing the Wifi a few times but it’s still not appearing. I’ll speak to a member of staff when I see one. Thanks

[Natalie Smith @nataliecsmith05]

@AvantiWestCoast just a quick one, given that there doesn’t appear to be any onboard WiFi on the 07.23 from Stockport to London Euston, how is one supposed to access the onboard shop? 🤔

[Natalie Smith @nataliecsmith05]

@BarristerSecret 🤦🏼‍♀️

[Natalie Smith @nataliecsmith05]

@British_Airways - trying to reach customer care and no calls are going through. Connecting flight has been cancelled and no information on compensation provided.

[Natalie Smith @nataliecsmith05]

@TPEassist I believe it’s carriage F, in any event it’s the middle carriage in a three carriage train.

[Natalie Smith @nataliecsmith05]

@TPEassist @TPExpressTrains 18.30 MCR to HUL. The toilet doesn’t flush and is on the verge of overflowing. Disgraceful. @TPExcrement

[Natalie Smith @nataliecsmith05]

@northernassist @northernBetrail at least you’re consistent. #notgoinghome

[Natalie Smith @nataliecsmith05]

@northernassist 8.30 from Poynton to MCR has been cancelled. Resulting in no trains between 7.58 and 9.30. How is this acceptable when people have jobs to go to?!

[Natalie Smith @nataliecsmith05]

@northernassist I’m loathe to complain as whilst trains are often delayed they normally to get me to my destination. This morning the 8.30 from Poynton to MCR was both delayed and left half of the passengers stranded. The next train isn’t for another hour. This is unacceptable.

[Natalie Smith @nataliecsmith05]

@northernassist I appreciate that there’s a lot going on today, but please can you advise as to when the 17.44 to Stoke is likely to depart from Piccadilly?

[Natalie Smith @nataliecsmith05]

@northernassist @northernassist please can you confirm whether this has been resolved yet? And/or whether it will have been by tomorrow morning. Thanks.

[Natalie Smith @nataliecsmith05]

@nationalrailenq Thanks. We’re moving again now - safety check on the line or something. Thanks again

[Natalie Smith @nataliecsmith05]

@nationalrailenq I’m on the 16.40 Sheffield - Manchester and the train has stopped just outside Stockport. Please can you advise as to why.

[Natalie Smith @nataliecsmith05]

@sainsburys any update as to when online shopping will be back on line?

[Manchester House @MCRHouse]

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[Manchester House @MCRHouse]

And on the 4th Day of Christmas....
Win Champagne Afternoon Tea for 2 in the Lounge.
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[Natalie Smith @nataliecsmith05]

My world 😍