My package was delivered to an unsafe place & is now missing. Also never received a delivery notification. Order now lost. @beaybl get in touch ASAP.
Absolutely appalled with @isawitfirst_CS customer service. One of their candles nearly caused a fire in my house and their response is that they canโt look into it because the candle was purchased 5 months ago. Absolute joke ๐
@isawitfirst lit one of your candles for the first time and the entire thing melted down onto my shelf in about 30 minutes and dripped onto the carpet leaving a massive mess. Absolutely appalling quality
@Hermesparcels I've booked a return with you guys but my nearest parcel shop won't accept it. Can someone contact me please about arranging a collection?
@BlakelyClothing When it comes to exchanges, do I simply just post it back and specify what I need exchanged? I don't need to do anything online prior?
@BlakelyClothing Just to confirm, if i want to exchange for different sizes, do I just post back with a note inside the package? I don't need to do anything online first?
Absolutely SHOCKED with @MoonpigUK customer service. Told me theyโd respond to me today and STILL waiting. No one should ever order from this company. STILL waiting on an order over 10 days late.
@MoonpigUK your customer service is beyond shocking. Still waiting on a delivery that hasn't arrived over a week late. Can someone please get in touch with me on direct message ASAP