Michael Natarus

[Michael Natarus @natarus09]

For reference, we paid for a direct to LGA. Diverted the wrong way to Nashville. Told for a 15minute fix. 1 hour later, still in Nashville. With a 2hr flight to complete to LGA. A 9hr direct flight gets me from Chicago to Europe not Chicago to NYC. Serious customer service issues

[Michael Natarus @natarus09]

@SouthwestAir For a company who tries "To connect People to what's important in their lives through friendly, reliable, and low-cost air travel". You've got the travel part down... just not the equally as important reliable part. #SWAingAndAMiss #LostAnotherLoyalCustomer

[Michael Natarus @natarus09]

@heyBarsee Free

[steph @stephganson]

#SuperBowlLVI #SuperBowl #bengals #HalfTimeShow

[phil @PhilyG726]

PLEASE SEND ME AND MY WIFE TO THE SUPER BOWL. IVE WAITED MY ENTIRE LIFE FOR THIS MOMENT! Thank you, Mr. Irsay.

[Michael Natarus @natarus09]

And in a completely predictable turn of events... I am directed to a privacy policy because my wife's name is on the order. So I can arrange new delivery dates, but not discuss resolutions 🤔 Now it's up to @deebenderr. It feels nice to pass the buck like @BestBuySupport @BestBuy

[Michael Natarus @natarus09]

A new day! I woke up feeling refreshed and confident that now things will be handled by @BestBuy @BestBuySupport . Now day 13 with no fridge and no resolution. It's okay though... apparently now they have record of this convo but not the 10+ conversations we've had.

[Michael Natarus @natarus09]

You better belive @BestBuySupport I will be posting your "resolution". I won't hold my breath though. I can probably guess what it is: 3rd attempt? Maybe a fancy worthless Best Buy gift card to buy my lost groceries with... can't wait 😑 @bbb_us #CustomerService @ConsumerReports

[Michael Natarus @natarus09]

@BestBuySupport Lol I have been messaging in the DMs. You stopped answering....

[Michael Natarus @natarus09]

@BestBuySupport @bbb_us Thanks @BestBuy for the amazing new refrigerator! We were scheduled for delivery of a new @generalelectric fridge to replace our dated but same size working one. Our delivery was on 12/3... after sucessful removal of our old fridge we were told 4 people

[Michael Natarus @natarus09]

Update: shockingly @BestBuy @BestBuySupport asked for us to discuss in the DMs follow up. Apparently the follow up is nothing... they want to try a 3rd delivery attempt and then maybe we get compensation. Fool me once shame on you, fool me twice shame on me. What's for #3?

[Michael Natarus @natarus09]

Update: customer service continues to give the run around in DMs. Honestly the same treatment whether you call, chat, or tweet. They only care about the sale. Nothing more. They're willing to schedule a 3rd delivery attempt. Heard that one before... 😒

[Michael Natarus @natarus09]

Still no fridge... oh and not to mention $400 in thrown away groceries, plus 2 weeks of eating out. Numerous calls and holds on customer service. So far you've told us we qualify for $300 in... Best Buy gift cards! Great maybe we can eat a new soundbar to replace all our food.

[Michael Natarus @natarus09]

@BestBuy @BestBuySupport Thanks Best Buy for excellent delivery and follow up. Your delivery team removed our working refrigerator on 12/3 and then said they needed 4 people to deliver and bring in the same size fridge? Needless to say today is 12/15- 2 delivery attempts later...

[Michael Natarus @natarus09]

@JungleCruise #JungleCruise and #Sweepstakes

Experience #JungleCruise

[Michael Natarus @natarus09]

@Tubi #TubiAniMay + #FreeLikeTubiSweepstakes