@Evri_UKCourier there has been no courier attempt today from your driver. I have CCTV and there is only a RM delivery in that time. The delivery attempt looks like a sofa arm, not my front door....
@IKEAUK tried to use live chat but told I'm outside of your 17:30 time (at 17:15). Opened this Malm today to build and found all sorts of loose parts, grease on parts and poor finish to the veneer. Not the typical quality I expect.
@group1autouk struggling to get your Group 1 Assured to respond properly to a post purchase issue. I've had to get the finance company involved instead of a simple refund being issued. It's not good customer service and has ruined the purchasing experience. Help!
@group1autouk I have emailed the address as requested. I hope you can help resolve the issue and try and change my perception of the Group 1 Automotive group.
@flynorse you've delayed our flight from today to tomorrow. How do I contact someone to discuss? What happens with our car parking and hotel bookings? What a poor start to our experience with @flynorse
@IKEAUK@IKEAUK it's unacceptable to be told 72hrs for the refund again and then be told it can take up to 10 days! This is not very consistent and not really good enough when we've been waiting for a refund for 6 weeks! Pull your finger out please
@IKEAUK help, we returned a Β£6 item at Thurrock on 26/10. We've yet to receive our refund and chased on live chat multiple times. Now told to go back to Thurrock. This is unacceptable and poor customer service. We're fed up of being passed around...
@OhmeEV another problem with our charger after you've updated software. You and @OctopusEnergy need to discuss as I'm getting mixed messages from your support teams about what rate I'm being charged at. Apparently management is too busy to call the customer... #PoorService
@AutoPap I saw your original post and there were a lot of wet wipes replying to your facts. Why can't they just accept that someone's experience might differ from yours?
@OhmeEV and @KiaUK please sort out your integration issues. It is frustrating for the charger not to communicate correctly with the car. It makes for a terrible experience. Please help and sort it out, please provide a proper timeline to fix
@OhmeEV Well it would've been good to try and attempt to do some troubleshooting with your team today as arranged on the phone. But 2.5hrs after the scheduled call I've given up. Further disappointment, didn't think I could get more frustrated!
@OhmeEV But the car isn't integrating and so it starts charging because it's thinking it's at 0%. Meaning it starts charging at peak to try and meet the required time. No confusion from me, your product is not communicating with the car and therefore can't schedule properly. Fix your api
@OhmeEV I missed the call but listened to the VM. It didn't answer any of the questions I raised. Will you be buying back your chargers aren't working as advertised so we buy something that does? Does @OctopusEnergy know they're installing that doesn't work as advertised?