Nathan Quick

[Nathan Quick @NathanioQuick]

@Evri_UKCourier there has been no courier attempt today from your driver. I have CCTV and there is only a RM delivery in that time. The delivery attempt looks like a sofa arm, not my front door....

[Nathan Quick @NathanioQuick]

@IKEAUK tried to use live chat but told I'm outside of your 17:30 time (at 17:15). Opened this Malm today to build and found all sorts of loose parts, grease on parts and poor finish to the veneer. Not the typical quality I expect.

[Nathan Quick @NathanioQuick]

@group1autouk I've DM'd you

[Nathan Quick @NathanioQuick]

@group1autouk struggling to get your Group 1 Assured to respond properly to a post purchase issue. I've had to get the finance company involved instead of a simple refund being issued. It's not good customer service and has ruined the purchasing experience. Help!

[Nathan Quick @NathanioQuick]

@group1autouk Thank you. Do you have a rough guidance for when someone will respond to me please?

[Nathan Quick @NathanioQuick]

@OctopusEnergy can someone please update me on the complaint that's been open for 5 months now? Certainly not customer focused.....

[Nathan Quick @NathanioQuick]

@group1autouk I have emailed the address as requested. I hope you can help resolve the issue and try and change my perception of the Group 1 Automotive group.

[Nathan Quick @NathanioQuick]

@TitsOut @OctopusEnergy I've had similar confusing exchanges with octopus and Ohme. As clear as mud

[Nathan Quick @NathanioQuick]

@flynorse you've delayed our flight from today to tomorrow. How do I contact someone to discuss? What happens with our car parking and hotel bookings? What a poor start to our experience with @flynorse

[Nathan Quick @NathanioQuick]

@IKEAUK @IKEAUK it's unacceptable to be told 72hrs for the refund again and then be told it can take up to 10 days! This is not very consistent and not really good enough when we've been waiting for a refund for 6 weeks! Pull your finger out please

[Nathan Quick @NathanioQuick]

@IKEAUK help, we returned a £6 item at Thurrock on 26/10. We've yet to receive our refund and chased on live chat multiple times. Now told to go back to Thurrock. This is unacceptable and poor customer service. We're fed up of being passed around...

[Nathan Quick @NathanioQuick]

@IKEAUK I'll DM, but if it doesn't get resolved quickly it will be made public again

[Nathan Quick @NathanioQuick]

Is @OhmeEV the worst EV charger in the UK market? Quite possibily if you read the app reviews https://t.co/3MvJCMpWUu #PoorCustomerService #PoorSoftware

[Nathan Quick @NathanioQuick]

@OhmeEV another problem with our charger after you've updated software. You and @OctopusEnergy need to discuss as I'm getting mixed messages from your support teams about what rate I'm being charged at. Apparently management is too busy to call the customer... #PoorService

[Nathan Quick @NathanioQuick]

@AutoPap I saw your original post and there were a lot of wet wipes replying to your facts. Why can't they just accept that someone's experience might differ from yours?

[Nathan Quick @NathanioQuick]

@OhmeEV Another week on and another week of poor customer service and no further progress in resolving the issues... No attempts at call this week

[Nathan Quick @NathanioQuick]

@OhmeEV and @KiaUK please sort out your integration issues. It is frustrating for the charger not to communicate correctly with the car. It makes for a terrible experience. Please help and sort it out, please provide a proper timeline to fix

[Nathan Quick @NathanioQuick]

@OhmeEV You need to consider that people work and needing access to both car and charger during normal working hours ins't easy.

[Nathan Quick @NathanioQuick]

@OhmeEV Well it would've been good to try and attempt to do some troubleshooting with your team today as arranged on the phone. But 2.5hrs after the scheduled call I've given up. Further disappointment, didn't think I could get more frustrated!

[Nathan Quick @NathanioQuick]

@OhmeEV But the car isn't integrating and so it starts charging because it's thinking it's at 0%. Meaning it starts charging at peak to try and meet the required time. No confusion from me, your product is not communicating with the car and therefore can't schedule properly. Fix your api

[Nathan Quick @NathanioQuick]

@OhmeEV I missed the call but listened to the VM. It didn't answer any of the questions I raised. Will you be buying back your chargers aren't working as advertised so we buy something that does? Does @OctopusEnergy know they're installing that doesn't work as advertised?