Nicole Stamps

mama, wife, artist, yogie, animal lover & philanthropist

[Nicole Stamps @ncopps115]

@elonmusk Please keep on uncovering... I would love for NYC to not feel like it has rolled back to the era of the 80s or worse.

[Nicole Stamps @ncopps115]

@GovKathyHochul You are a disgrace of a Governor. Bury NYers that are already suffering.

[Nicole Stamps @ncopps115]

@GovKathyHochul Why are you gaslighting NYers before the adminstration changes?

[Nicole Stamps @ncopps115]

@SuzeOrmanShow Why does this need to become political or do you need to jam this in our faces? Maybe some people think pur destiny is not better then?

[Nicole Stamps @ncopps115]

@NYSC is this the way that you rix gyms?!? 91 degrees is the new cool.😎?! It has been like this for 3+ years

[Nicole Stamps @ncopps115]

I have never been a fan of @McDonalds. After much chagrin, I agreed to take my son and they ran out of milkshakes. When following up, I was given a "sorry, not sorry reponse." Not great customer service, especially when trying to make a "happy" meal and happy kiddo. Oy.

[Nicole Stamps @ncopps115]

@Delta I’ve wasted almost an entire day (24h) of my time trying to deal with your chat folks who simply always answer that their hands are tied, call the customer service # or supplier desk but there is a 1-2 hour wait for each of those… thanks. What happened to your CX?

[Nicole Stamps @ncopps115]

@Delta how long does it take to get ahold of a human being? Or are you making that nearly impossible? Your chat representatives have only so much capabilities. Every time I call wait times are 1.5hr+

[Nicole Stamps @ncopps115]

@OptimumHelp I was charged for installation and a few other things I shouldn’t have because I signed up online. Wasted hours of my time on the phone with customer service with no one able to help. Only to say “it’s being escalated.”

[Nicole Stamps @ncopps115]

@optimum how hard is it to resolve issues with improper billing? I’ve wasted hours of my life trying to resolve with your customer service team and have yet to see the issue be fixed....

[NBC News @NBCNews]

NEW: Dr. Fauci says he “would not be surprised” if the US has 100,000 new coronavirus cases a day “if this does not turn around.”

“It could get very bad,” he adds.

[Nicole Stamps @ncopps115]

@SPANX @andrewtmi Are you having a sale anytime soon?

[Nicole Stamps @ncopps115]

@AmericanAir @fly2ohare #AA also has many talents: lacking proper CX, inconsistent messaging, and lack of human empathy. #shameful

[Nicole Stamps @ncopps115]

@AmericanAir What a great candid statement. “Don’t worry, we’ll get you on your way soon. You can’t talk to a representative, waste more of your time going on https://t.co/oY32fvRlxr”

[Nicole Stamps @ncopps115]

@AmericanAir deplaned because of mechanical issues, long wait lines,and ability to reach a rep is nonexistent: was told to go to https://t.co/oY32fvRlxr...

[Nicole Stamps @ncopps115]

@AmericanAir this is what it looks like to fly with you from a CX perspective.

[Nicole Stamps @ncopps115]

@AskLyft when was the last time that your geolocation was updated (or maybe it was my drivers fault)?! Had nothing but issues this AM with my driver picking me up. He called - I told him my correct location- still nothing. Walked 4 blocks just to find driver... #help

[Nicole Stamps @ncopps115]

@MastercardNews See how you measure up!

[Nicole Stamps @ncopps115]

Exactly what he said... #innovation

[Jeff Walpole @JeffWalpole]

We really value learning from our client @Mastercard who today launched this amazing initiative to spark a global conversation around innovation best practices including joint research being done with @HarvardBiz. The short survey allows you to benchmark your own efforts. Try it!

[Nicole Stamps @ncopps115]

@British_Airways thanks so much for losing my luggage today and then having a system that is down so I cannot even log the information of my baggage. customer service help needed and very displeased of your CX