@vijayiyengar's take is spot on. The best managers are deep enough in the details to recognize what actually matters. You canโt meaningfully prioritize, unblock, or raise the bar if you donโt understand the craft firsthand.
๐ปMore from Ghostwriter! The best CX teams have a tight grasp on how their agents work so they're always improving. For complex agents with hundreds of journeys, that's a lot of work. With Ghostwriter, you can simply ask and it will tell you exactly what your agent is doing, and why. You can then prompt Ghostwriter to make any changes with complete confidence. Check out this demo to see it in action.
Sierra just hit $100M in ARR, just seven quarters since we launched in February 2024. @claybavor and I are very grateful to our customers and proud of the Sierra team, who has redefined the meaning of intensity and craftsmanship. I have never had this much fun in my career. (Photo is Clay signing the contract that crossed the $100M mark) https://t.co/RxPdSH7Olp
We're hosting a @SierraPlatform Social Hour in NYC on 11/19 ๐ฝ - know any friends who might make a great fit for our Agent Development team? Let me know and I'll share the invite. ๐ฅ
We're ~warming~ our @SierraPlatform SF HQ next Weds, 11/12. Come celebrate with us and our friends @sequoia! Think tacos, boba, and guest appearances from @claybavor and @btaylor.
RSVP at https://t.co/6TW2mWuIc6
The show goes on!
Announcing the real next chapter of Windsurf - weโre joining forces with @cognition_labs , the creators of Devin, to reinvent AI coding.
Letโs surf.
The real fun is in building whatโs beneath the surface :)
Love this postโgreat reminder of how hard it is to scale a customer-facing agent that truly represents your brand. If youโre up for the challenge, join us @SierraPlatform: https://t.co/4g4SCF8p59
Itโs never been easier to build a demo AI agent. But scaling one that can act autonomously, stay on-brand, and work across millions of interactions? Thatโs the hard part. Sierraโs Agent OS handles the complexity so you can focus on your customers. https://t.co/44EdU6X4A2
SF friends: Come learn about ๐-bench, language agents, and multi-agent interactions from @karthik_r_n tomorrow - register at https://t.co/ZHwwTEn8dx.
Bonus: Iโll also be there to chat career opps @SierraPlatform, would love to see you!
Tomorrow we are hosting the next event in the @GreylockVC Change Agent series: a conversation with @karthik_r_n on Language Agents and Multi-Agent Interaction.
https://t.co/G0F8Kk4ck2