Neil Grabham

Customer Services Director - EMR . Views are my own.

[Neil Grabham @neil_grabham]

‘Out and About’ and looking to support our frontline teams at Boston and Lincoln today - stop and say hello if you see me 🙂

[Neil Grabham @neil_grabham]

Spreading a little Christmas cheer with a great team in Norwich 🙂

[Neil Grabham @neil_grabham]

‘Out and about’ at Norwich and Nottingham today - looking forward to a good Xmas catch up with everyone 🙂

[Neil Grabham @neil_grabham]

@daveMeredith2 @MattStacey93 @WillRogersEMR @weareEMR Not a fan of option 1, we can do better ! Next please ......

[Neil Grabham @neil_grabham]

Great day ‘Out and About’ with colleagues at Sheffield station - doing a brilliant job rebuilding confidence in rail travel 🙂#travelwithconfidence #Sheffielddreamteam @weareEMR @MattStacey93 @daveMeredith2

[Neil Grabham @neil_grabham]

Out and About at Sheffield station today - if you see me make sure you come and say ‘hello’!! @weareEMR @MattStacey93 @daveMeredith2

[Neil Grabham @neil_grabham]

Kids from St Johns and Kings schools saying thanks for a job ‘well done’ organising their bus @weareEMR @MattStacey93 @daveMeredith2

[Neil Grabham @neil_grabham]

Great job by our control team helping us get a stranded train caught up in disruption, set back to March. Big thanks to Rob (driver) and Steve (Snr Conductor) for handling the situation professionally. Pic shows

[Alexandra Hooper @Alexandra_Hoops]

Introducing our new train guards to the customer services management team with a virtual breakfast @emrtrainmanager @NeilGrabham @weareEMR @daveMeredith2

[Neil Grabham @neil_grabham]

@jacobkomatsu @weareEMR Thanks @jacobkomatsu - great job and a great team effort 😊

[Neil Grabham @neil_grabham]

@mattymidland @weareEMR Great picture 🙂

[Neil Grabham @neil_grabham]

@weareEMR @mattymidland @sarahtu41468447 @daveMeredith2 Fantastic picture - great way to start a trip to London !

[Julie @Julie88729277]

Another warm welcome at Long Eaton Station this morning in the busy ticket office, Teresa delighted with her chocolate ❤️’s given to her on valentines from a customer! Says it all, providing top customer service ⁦@weareEMR⁩

[Julie @Julie88729277]

Feeling the love 🥰 at Nottingham Station on Valentine’s Day! Our chocolate bars have been a huge success! @weareEMR

[Neil Grabham @neil_grabham]

@Jennaski26 @weareEMR Was a pleasure ... see you all again soon ... enjoy the chocolate !!

[Julie @Julie88729277]

Sharing the pride! ‘I am EMR’ smiles all round! 😊⁦@weareEMR⁩

[Rachel Turner @RachelRailways]

Heading back from an engaging customer panel at Leicester, lovely to meet our customers. @weareEMR #PeoplePower @sarahtu41468447 @neil_grabham