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New Matter Support
@newmatterhelp
@newmatter Customer Support. We help you make great things. e-mail us at
[email protected]
Hours: 9am-6pm Pacific Monday-Friday
Pasadena, CA
Joined August 2015
2
Following
92
Followers
384
Posts
New Matter Support
@newmatterhelp
over 8 years ago
@ghenesnowdon
For now you can roll back to prev software w/ WiFi. Our FAQ has been updated to reflect this. Thx for the feedback!
New Matter Support
@newmatterhelp
over 8 years ago
@GeoTracker76 So sorry to see that! Kindly email us at
[email protected]
so we can do some personal troubleshooting.
New Matter Support
@newmatterhelp
over 8 years ago
@ghenesnowdon
Pls email
[email protected]
re: your slicer settings and the new app. https://t.co/kMeM9Gdo03 has info about loss of WiFi :)
New Matter Support
@newmatterhelp
over 8 years ago
@lindseybwashere
Hi Lindsey. Please check this support article to see if that addresses the issue: https://t.co/h5X5fBVCR5
Who to follow
Claire Jennings💜🇨🇮🇪🇺❤🏳️🌈
@ClaireJen79
Neurodivergent 45 Super Recogniser. Mom of 5 autistic adhd children! Proud🌈 mom. live in 🏴 but my home is 🇮🇪. Rejoin EU! Covid is not the Flu!
Garrett Gross
@GGTechTeacher
Catholic School STEM Integrationist & Teacher • GSuite Super Admin • Sphero Hero • Class Dojo Mentor • LEGO Education Ambassador • PearDeck Jedi
Jillian Barnes
@jbarnes_art
6-12 Art/Graphic Design & Film Teacher | Art Shows Director at Millbrook CSD | Apple Teacher | ACE Innovator | Wife,Mom& Athlete! @millbrookcsdart
New Matter Support
@newmatterhelp
over 8 years ago
@Kreyus
if it is happening constantly try doing a complete reinstall of the firmware at https://t.co/cQSt9MjkY3
New Matter Support
@newmatterhelp
over 8 years ago
@Vectrexer
We're here to help! If you could email us at
[email protected]
we'd love to get some more details about your extruder. Thanks!
New Matter Support
@newmatterhelp
over 8 years ago
@JorgeCornejo
Great question! The MOD-t is made to work with 100% PLA fil only, and we don't recommend the use of flexible or non PLA fil.
New Matter Support
@newmatterhelp
over 8 years ago
@amybhutto
So sorry Amy if the print has become offset somehow or some layers were missed you might have to abort and start over.
New Matter Support
@newmatterhelp
over 8 years ago
@amybhutto
you can pause. Try triggering the pause when the last of the filament actually disappears into the carriage.
New Matter Support
@newmatterhelp
over 8 years ago
@amybhutto
hi Amy, yes you can. In fact, you might not want to wait until it runs out completely since it might "ghost" a few moves before
New Matter Support
@newmatterhelp
almost 9 years ago
Hi
@amybhutto
, thanks for calling into our support line today! Glad to help, and I hope you and your boys have a great time w/ the MOD-t!
New Matter Support
@newmatterhelp
about 9 years ago
@JonMayer
Sorry to hear it! Email
[email protected]
if you haven't already, we'll send you a file to print MOD-skis, which should help.
New Matter Support
@newmatterhelp
about 9 years ago
@newmatter
Hi Miguel printer with the cover on is 15.1x13.4X11.6 and it weighs just over 11 pounds when covered. Bulky but portable!
New Matter Support
@newmatterhelp
about 9 years ago
@idschray
Hi Ian. New Matter support here. We have followed up on your support request. Please check your email and we'll go from there.
New Matter Support
@newmatterhelp
about 9 years ago
@VagueEntertain
Hello! Nick from New Matter here. The New Matter Store is back up. Sorry for the inconvenience. Thanks for your patience.
New Matter Support
@newmatterhelp
about 9 years ago
@LaneyDale
Hello Laney. Nick from New Matter here. The New Matter Store is up and running. Sry for the inconvenience. Thx 4 yr patience.
New Matter Support
@newmatterhelp
about 9 years ago
@newmatter
We're here to help!
New Matter Support
@newmatterhelp
about 9 years ago
@MonaLisaLvsHeah
We are a cat loving group so being called the pajamas of cats is extra WONDERFUL! It was our pleasure to help!
New Matter Support
@newmatterhelp
about 9 years ago
@MrWolfe_TV Sorry to see this. Give it another go, and contact support directly -
[email protected]
- if the issue persists. Thank you!
New Matter Support
@newmatterhelp
about 9 years ago
@cooltek2005 Hello! Sorry for the trouble. Please contact support directly:
[email protected]
or (866) 949-8722 for more assistance.
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