New Matter Support

@newmatter Customer Support. We help you make great things. e-mail us at [email protected] Hours: 9am-6pm Pacific Monday-Friday

[New Matter Support @newmatterhelp]

@ghenesnowdon For now you can roll back to prev software w/ WiFi. Our FAQ has been updated to reflect this. Thx for the feedback!

[New Matter Support @newmatterhelp]

@GeoTracker76 So sorry to see that! Kindly email us at [email protected] so we can do some personal troubleshooting.

[New Matter Support @newmatterhelp]

@ghenesnowdon Pls email [email protected] re: your slicer settings and the new app. https://t.co/kMeM9Gdo03 has info about loss of WiFi :)

[New Matter Support @newmatterhelp]

@lindseybwashere Hi Lindsey. Please check this support article to see if that addresses the issue: https://t.co/h5X5fBVCR5

[New Matter Support @newmatterhelp]

@Kreyus if it is happening constantly try doing a complete reinstall of the firmware at https://t.co/cQSt9MjkY3

[New Matter Support @newmatterhelp]

@Vectrexer We're here to help! If you could email us at [email protected] we'd love to get some more details about your extruder. Thanks!

[New Matter Support @newmatterhelp]

@JorgeCornejo Great question! The MOD-t is made to work with 100% PLA fil only, and we don't recommend the use of flexible or non PLA fil.

[New Matter Support @newmatterhelp]

@amybhutto So sorry Amy if the print has become offset somehow or some layers were missed you might have to abort and start over.

[New Matter Support @newmatterhelp]

@amybhutto you can pause. Try triggering the pause when the last of the filament actually disappears into the carriage.

[New Matter Support @newmatterhelp]

@amybhutto hi Amy, yes you can. In fact, you might not want to wait until it runs out completely since it might "ghost" a few moves before

[New Matter Support @newmatterhelp]

Hi @amybhutto, thanks for calling into our support line today! Glad to help, and I hope you and your boys have a great time w/ the MOD-t!

[New Matter Support @newmatterhelp]

@JonMayer Sorry to hear it! Email [email protected] if you haven't already, we'll send you a file to print MOD-skis, which should help.

[New Matter Support @newmatterhelp]

@newmatter Hi Miguel printer with the cover on is 15.1x13.4X11.6 and it weighs just over 11 pounds when covered. Bulky but portable!

[New Matter Support @newmatterhelp]

@idschray Hi Ian. New Matter support here. We have followed up on your support request. Please check your email and we'll go from there.

[New Matter Support @newmatterhelp]

@VagueEntertain Hello! Nick from New Matter here. The New Matter Store is back up. Sorry for the inconvenience. Thanks for your patience.

[New Matter Support @newmatterhelp]

@LaneyDale Hello Laney. Nick from New Matter here. The New Matter Store is up and running. Sry for the inconvenience. Thx 4 yr patience.

[New Matter Support @newmatterhelp]

@newmatter We're here to help!

[New Matter Support @newmatterhelp]

@MonaLisaLvsHeah We are a cat loving group so being called the pajamas of cats is extra WONDERFUL! It was our pleasure to help!

[New Matter Support @newmatterhelp]

@MrWolfe_TV Sorry to see this. Give it another go, and contact support directly - [email protected] - if the issue persists. Thank you!

[New Matter Support @newmatterhelp]

@cooltek2005 Hello! Sorry for the trouble. Please contact support directly: [email protected] or [phone] for more assistance.