Niomi Sterling

Looking to change the world & promote diversity one network at a time. Ally alumn @publicalliesny

[Niomi Sterling @nice_niomi]

@VerizonSupport Self-install. Or no install which was the actual case. Since no one bothered to ship the router at all, or issue any tracking numbers, or provide any sense of accuracy.

[Niomi Sterling @nice_niomi]

@VerizonSupport I have had enough! As a new customer I can say this has been the worst first impression & I'm looking forward to going elsewhere. Your customer service needs SERIOUS improvement. Spewing lies at your customers to appease them is NOT a solution.

[Niomi Sterling @nice_niomi]

@VerizonSupport VERIZON! My order included renting a VERIZON router which VERIZON was meant to provide and NEVER did & then cancelled my order without even notifying me!!

[Niomi Sterling @nice_niomi]

@VerizonSupport No, I don’t think you do. I’ve called 4 separate times and chatted online JUST TO GET A ROUTER for my new service. Every time, I’ve gotten a new excuse & for my patience I was rewarded with a cancelled order when I tried to go in-store. Clearly, you do not want to keep customers.

[Niomi Sterling @nice_niomi]

@united I read about the Covid related health incident this week. I hope this forces you to re-think your social distancing measures on flights. My recent domestic United flight was packed! and I felt it very irresponsible! We all need to do our part.

[Niomi Sterling @nice_niomi]

@zoeiles018 @KTSchreiber @easyJet Hey @zoeiles018 feel your pain! @easyJet change fees are exorbitant. How can we cover these with COVID challenges?

[Niomi Sterling @nice_niomi]

hey @easyJet , due to COVID my destination country has been put on a travel warning list. Since my future flight is cheaper than the current, can I use the remaining to cover change fees?

[Niomi Sterling @nice_niomi]

@vueling what's going on with the flight credit? I'm trying to use mine on the website and I don't see an option to use it.

[Niomi Sterling @nice_niomi]

I just published a story on Medium: Diversity in the time of Corona https://t.co/DcBX7IZjHZ

[Niomi Sterling @nice_niomi]

@ABNAMRO this is long overdue, but after struggling to set up an account with other banks in Rotterdam, I found the process of creating an account with ABN AMRO to be so supportive and streamlined. Thank you!

[Niomi Sterling @nice_niomi]

@CapitalOne Is there a way at present to check status of a credit card application? Phone lines do seem to be tied up.

[Niomi Sterling @nice_niomi]

@ingnl @ingnl I have called, chatted, and visited the branch with zero results. Every representative suggests that ING would rather have me move my home and change my address, rather than providing ANY viable solution to a flaw in YOUR own system. Least support I have ever received.

[Niomi Sterling @nice_niomi]

@ingnl makes it absolutely impossible for someone to open and use an account. No alternatives for customers experiencing challenges with their antiquated systems. I officially will have to take my business elsewhere.

[Niomi Sterling @nice_niomi]

@ingnl Yes, I'm aware. These hoops that a customer needs to jump through to open and/ or close their account seem indicative of the type of support one can expect from ING bank representatives when managing funds with this bank. Disappointing overall.

[Niomi Sterling @nice_niomi]

@ingnl The representative informed me that even to close the account I will need to go in to the branch, which is currently closed.

[Niomi Sterling @nice_niomi]

@ingnl Neither.

[Niomi Sterling @nice_niomi]

@ingnl Continue to wait or re-start the entire process at the branch. I see that my time is not valued at all.

[Niomi Sterling @nice_niomi]

@ingnl I have just finished chatting with a representative, and received absolutely no resolution to my challenge of opening and using the account.

[ING Nederland @ingnl]

@nice_niomi Hi Niomi! I'm not sure what happened exactly, but it doesn't sound like the level of service that you're used to from us. Would you mind starting a chat with us so we can check if we can shttps://www.ing.nl/zakelijk/klantenservice/contact/stel-je-vraag-via-chat/index.html 1/2

[Niomi Sterling @nice_niomi]

@ingnl Banks should establish trust within their customers, & my experience with ING has me unconvinced that should I experience more serious complications in the future, that ING will have the customer service acumen to serve me appropriately. I hope new processes are underway.

[Niomi Sterling @nice_niomi]

@ingnl I am one truly disappointed customer. I have been working on opening an ING account for over a week, and neither customer service I received at the branch or the corporate help line, has resulted in me receiving the necessary account information in a timely fashion.