😖I just don’t know how he is still putting one foot in front of the other. @FrannyBenali YOU ARE MY HERO!❤️ Please donate today if you haven’t already, it truly pushes him on in his dark moments. (Which, it seems, are pretty frequent on this journey.)😰 #ironfran
@British_Airways I know the rule book. I was hoping for some bigger picture common sense from someone who understands looking after profitable customers
@British_Airways Would have thought as it's only 4 days and I've just booked 3 flights to NYC, Dallas and Miami that some common sense might have applied