Nihika Verma

Marketing nerd | Proud mom | Avid reader | Huge fan of Harry potter books!

[Nihika Verma @nihverma]

@letsblinkit vs @instamart_it
Blinkit order placed at 8:52 am. Time promised for delivery 21 mins, delivered in 21 mins. Instamart order placed at 8:35 am. Time promised 11 mins. Arrived at 9:20 am (actual Time 45 mins). Look at Timestamps on pic. Who will you order from?

[Nihika Verma @nihverma]

@letsblinkit vs @instamart_it
Blinkit order placed at 8:52 am. Time promised for delivery 21 mins, delivered in 21 mins. Instamart order placed at 8:35 am. Time promised 11 mins. Arrived at 9:20 am (actual Time 45 mins). Look at Timestamps on pic. Who will you order from?

[Nihika Verma @nihverma]

@jagograhakjago @PralhadJoshiOfc @blvermaup @Nimu_Bambhaniya @inidhikhare @PIB_India @mygovindia @PMOIndia @nch1915 @jagograhakjago I have raised 2 complaints against Swiggy in consumer helpline which are still not processed. The response from Swiggy is inadequate. They are not concerned. They have cheated multiple customers out of their money. Is there going to be any action against them?

[Nihika Verma @nihverma]

@JayaBellani @Swiggy I uninstalled the app. They refused me refund twice, both times tiring their service failure on to me. I have complained in consumer forum, even then they're not giving my money back

[Nihika Verma @nihverma]

@puppibhaii @Swiggy Start raising your complaints to consumer helpline. We have been cheated by them multiple times too.

[Nihika Verma @nihverma]

@Abhishe82687109 @Swiggy Start raising your complaints to consumer helpline. We have been cheated by them multiple times too. They refused to refund.

[Nihika Verma @nihverma]

Another instance of @Swiggy cheating.

Order placed by mistake at 7:44 PM → tried to cancel immediately. No cancel option. Reached out on chat → refused refund.

They claim you can cancel within 60 seconds, but make it impossible to do so. Is this legal?
@jagograhakjago @Swiggy

[Nihika Verma @nihverma]

In response to my consumer helpline ticket, @Swiggy offered 500 rs. Conditional coupon for the "inconvenience" they caused during the ordeal my family had to go through. I'm astounded at what is considered appropriate as resolution. @PiyushGoyalOffc @PiyushGoyal @jagograhakjago

[Nihika Verma @nihverma]

Swiggy delayed my order by 40+ mins. When I asked to cancel, they REFUSED refund and forced delivery.
I was made to choose between losing my money or feeding my family. That’s coercion — not customer service.
@Swiggy — explain this.
Escalating to @PiyushGoyal
#Consumer

[Nihika Verma @nihverma]

@Swiggy The kinds who go to a stall and eat panipuri because if they wait for you to deliver the Pani puri, they might never get to eat it at all and they get no refunds #truestory #badservice #fail

[Nihika Verma @nihverma]

@soumyadeeeep @Swiggy @SwiggyCares True, policy hai bhai. Refund nahi milega chaahe ye humein ek din baad hin kyu na kare deliver order.

[Nihika Verma @nihverma]

@SwiggyCares True, these cheats will not do anything to resolve the issue, it's all social media gimmick

[Nihika Verma @nihverma]

@Swiggy Tasty lagne ke liye time se deliver bhi toh hona chahiye. You guys deliver everything with 1 hour delay, by then kya spaghetti kya penned, sab ek jaise taste karte hain.

[Neha @Neha621877612]

@nihverma @Swiggy @PiyushGoyal @SwiggyCares @harshamjty @zomatocare Same Swiggy did with me at midnight

[Neha @Neha621877612]

@nihverma @SwiggyCares @Swiggy @harshamjty @fssaiindia @zomatocare @ZeeBusiness Same swiggy did with me rider was not assigned till 40 minutes of placing my order and when I asked them to cancel they charged me 100 percent cancellation fee, boycott #Swiggy

[Nihika Verma @nihverma]

@SwiggyCares @Swiggy @PiyushGoyal You guys turned our expectations of a pleasant Sunday lunch experience into an ordeal, made my family go hungry and coerced me into accepting delivery. I dont have anything to say to you. I already spent 40 minutes on chat with your sorry excuse of a customer service

[Nihika Verma @nihverma]

@Swiggy @PiyushGoyal @jagograhakjago @PiyushGoyal i dont want compensation. Companies like @Swiggy are taking advantage of consumers and creating a bully culture as they know we Indians work hard and value our hard earned money. This is a pattern of forcing acceptance so consumers can’t act.

[Nihika Verma @nihverma]

See here, their response clearly says that they can try to resolve or compensate IF I accept delivery.

[Nihika Verma @nihverma]

@Swiggy @PiyushGoyal Requesting intervention from Department of Consumer Affairs and Central Consumer Protection Authority.

This needs accountability. Not just for me — for every consumer.

[Nihika Verma @nihverma]

@Swiggy @PiyushGoyal This is unfair trade practice.

A delayed service + denial of cancellation + forced fulfillment strips consumers of choice and control over their own money.