Niki Hall (she/her)

Passionate about disruptive tech. CMO @five9. Alum of @cisco @poly @contentsquare. Love Pilates and yoga. Lucky wife & mother of 2 great kids and a fur baby.

[Niki Hall (she/her) @NikiHall]

Check out my latest article: The Marketers New Mantra: SEO made you findable. GEO makes you undeniable. https://t.co/wTpJIum3lv via @LinkedIn

[Niki Hall (she/her) @NikiHall]

@zkerravala @JetBlue Wow- had no idea they flew to Paris. I always fly from SF, and only take United to CDG.

[Niki Hall (she/her) @NikiHall]

@LisaLisajm5 @enterprisecon Love it!!

[Niki Hall (she/her) @NikiHall]

@united I did, spoke to numerous agents and no one was able to refund me. Again why sell something that doesn’t work? And if you do, refund the customer.

[Niki Hall (she/her) @NikiHall]

@united Why sell an upgrade you knew was faulty? While your agents were kind and offered a partial credit, they mentioned a refund wasn’t possible due to policy. Why continue selling something that doesn’t work? This is very poor customer experience. #EpicFail

[Niki Hall (she/her) @NikiHall]

@united 0162418552167

[Niki Hall (she/her) @NikiHall]

Not what you want to see on red eye to NYC for business. @united #NotGood and I just paid for the upgrade this morning!

[Niki Hall (she/her) @NikiHall]

@united And this is the eticket confirmation for the upgrade which I’d like refunded, as the seat didn’t even recline let alone lie flat.

[Niki Hall (she/her) @NikiHall]

@united I paid $1299 morning of for an upgrade- someone at United knew this seat was broken hence the yellow sticker. Why market and sell
It? I’d like a refund please. United account: wxf43312

[Niki Hall (she/her) @NikiHall]

@united Inoperative Seat Yellow Sticker. I have a Red eye flight to NYC. I paid for the upgrade to Polaris so I could lay flat and sleep…only to find this yellow sticker and a seat that won’t recline. #WorkOnYourCX #CX

[Niki Hall (she/her) @NikiHall]

@united it’s really unacceptable to be waiting over an hour for bags at SFO that have shown that they’ve arrived (AirTag and app) and they’re still not here and the people at the desk don’t know how to help. Flight UA 0059

[Niki Hall (she/her) @NikiHall]

@Nick_E_Delis @McGeeSmith @EvanKirstel @GenefaMurphy @swinterk @Five9 @Five9_EMEA Envious- two wonderful people!!!

[Niki Hall (she/her) @NikiHall]

Viva Las Vegas!! Look forward to #shoptalk2023 - always a great event. Will we see you there? @contentsquareofficial Booth701 https://t.co/QgLJJyiOGx

[Niki Hall (she/her) @NikiHall]

Viva Las Vegas!! Look forward to #shoptalk2023 - always a great event. Will we see you there? @contentsquareofficial Booth701 https://t.co/hNRD5AkX5M

[Niki Hall (she/her) @NikiHall]

Great #cx by the team @sheratonhotels nyc Tribeca. Special shout out to Nelson and Luis overnight managers, Maria and Saba. See you again next month.

[Contentsquare @Contentsquare]

It's a packed house at Booth 510! Come by to say hi and learn about the future of #DXA!

#AdobeSummit2023 #AdobeSummit #DXA #MoreHumanAnalytics @AdobeSummit

[Niki Hall (she/her) @NikiHall]

Nice touch @united 984

[Niki Hall (she/her) @NikiHall]

@united 990

[Niki Hall (she/her) @NikiHall]

Come on @united - a delayed flight is understandable but two dirty socks and a used band-aide in the footwell, awful. Not a good start for the SF to Paris flight.

[Niki Hall (she/her) @NikiHall]

Great work by the girls of #nclrollinghills @tobaccoendgame