Hey, I’m Nima.
I’m the founder of @broyaliving. We make bone broth from organic and 100% grass fed bones.
Bootstrapped to 7+ figures.
I tweet about DTC, health, and I enjoy a sporadic shitpost.
I will own 22 cows one day and will produce a song to the sound of their 'moo'.
Do you call your customers? If not, you should.
Here's why:
A first time customer ordered $500 worth of bone broth today. Usually we email these customers to confirm their order to prevent any weird chargebacks.
The email came back not delivered. So someone on our team called the customer to see if they can get them on the phone. Turns out the customer has some health issues he really wants broth for so he ended up adding $1100 to his order.
YES an $1100 upsell for a total of $1600 on a first time purchase.
Call your customers.