Charlotte Hardy

Marketing Manager, mama to toddler / small dictator, dog parent, Star Wars fan, avid baker.

[Charlotte Hardy @ninjaewok]

@Ocado what the hell is going on Ocado? Order showing as three hours late, seeing people’s being cancelled. Need to go out and will have school run to do.

[Charlotte Hardy @ninjaewok]

Anyone else thing Piers should be worried he’ll be the next #BabyReindeer? 💀

[Charlotte Hardy @ninjaewok]

@currys hi, how do we make a complaint about miss-selling on store? Told we get free Sky Stream for 9months but sales assistant signed us up to a direct debit without telling us this was this case.

[Charlotte Hardy @ninjaewok]

@tu_clothing are these PJs from your ads available to buy? Not online or in any stores. 🤔

[Charlotte Hardy @ninjaewok]

@O2 Thanks for confirming g. You might need to train your call centre staff a little better so they know this and customers aren’t inconvenienced like this.

[Charlotte Hardy @ninjaewok]

@O2 hi, got my new iPhone, does the eSIM automatically transfer when my old iPhone transfers over? Not clear as no instructions provided

[Charlotte Hardy @ninjaewok]

@O2 So can’t I move the sim from my old phone over, I’ll need a new one? I did the upgrade on the phone with O2 so I’m not clear what I’m meant to do here. You didn’t send me a new sim with the upgrade.

[Charlotte Hardy @ninjaewok]

@O2 How long does it take? Need to use my phone to verify details etc but signal still on old phone and not moved over yet.

[Charlotte Hardy @ninjaewok]

@gridcustomersuk 2nd night with a power cut here in WV4. Really unacceptable, what is going on?!? Toddler in bed and elderly neighbour who need warmth!

[Charlotte Hardy @ninjaewok]

@O2 your network capability is shocking. Can barely use my phone out and about unless there’s 5G. Actually thinking about swapping networks for first time in over 10 years.

[Charlotte Hardy @ninjaewok]

@nextofficial placed an order Monday. Paid for courier next day delivery but still no sign of it. Can you find it please and refund my delivery charge?

[Charlotte Hardy @ninjaewok]

@Tesco can I have multiple orders booked on different payments cards in my account? I ordered something for a work event on a work card and worried if I’ve added a personal order with a personal card the payment details update in all my orders??

[Charlotte Hardy @ninjaewok]

@DFSCare husband had to drive to Dudley… we updated our order. Have had an email to say original finance cancelled and a new application to sign? Is this normal?

[Charlotte Hardy @ninjaewok]

@DFSCare how can I get in touch with your Dudley branch? Only number I’ve been given loops back round to customer services so our only option is driving there to resolve a second failed delivery.

[Charlotte Hardy @ninjaewok]

When did shops start doing 11-5 rather than 10-4 on a Sunday? 🤔

[Charlotte Hardy @ninjaewok]

@Tesco booked a delivery for Sunday and updated my delivery address to new house but it’s showing as old delivery postcode. Can someone help?

[Charlotte Hardy @ninjaewok]

@AdmiralUK as if I have 20y no claims and have never made a claims with you or previous providers and you’re upping my premium £11pm. You’ll be loosing a customer.

[Charlotte Hardy @ninjaewok]

@Tesco I can’t check out my food order - is your website and app down? When will it be fixed?? Don’t want to loose changes to my order and have to go and shop them when I collect 🫠

[Charlotte Hardy @ninjaewok]

@Tesco has your app gone down? Trying to check our changes and it keeps saying “somehting went wrong” 😑😑😑😑

[Charlotte Hardy @ninjaewok]

@stwater hi we moved within area to a new house. Called to inform you and was told you’d send a letter re payment as previous occupant had “set up an account for us” (feels like a breach of GDPR that they can do that?). We’re 3 wks in & we’ve not had a letter so…?