Nuno Teixeira

[Des Traynor @destraynor]

I love this @Fin_ai feature.

It's both extremely powerful and quite hard to get it working really well, but we closely monitor our suggest acceptance rate and it's doing incredible numbers.

[Darragh Curran @darraghcurran]

It's been fun for our team partnering with and building on Cloudflare. MCP will massively opens up the capabilities of https://t.co/s9lTJsUwhu - imagination and creativity becomes the limiting factor.

[Des Traynor @destraynor]

🆕Fin now supports MCP as a client, and Intercom supports MCP as a server.

This little example shows Fin connecting to @stripe's MCP server letting Fin list products, prices, and even create payment links.

This lets Fin resolve customer questions better, faster, and cheaper

[Des Traynor @destraynor]

Watch @Padday's keynote where we launch Fin 2

We share all the new features (all live, no vapourware), and all the key Fin metrics (all real, no cherry picking)

It's available today at the click of a button (no specialists, consultants, or lengthy deployments required)

[Fergal Reid @fergal_reid]

I recently got to record an episode of 'Off Script' for @intercom.

I tried to share some of what we've learned trying to automate a whole business process end-to-end; some pain points compared to non-AI product development; and the visceral experience of seeing a technology revolution kick-off in real time.

As the hype cycle continues to twist and turn, recently I'm seeing disillusionment that a lot of AI products are thin, and not delivering real value.

At Intercom, we've taken an opinionated stance on this from early on, really concentrating our investment into deep products - I try to explain some of the thinking behind this decision here.

I hope people enjoy it - and happy to respond to any questions!

[Fin @fin_ai]

Please meet Fin. A world- first, and perhaps our most important release to-date. Powered by @ OpenAI’s new GPT-4 and Intercom’s proprietary ML tech, it’s the “ChatGPT for customer service” bot we all knew was coming.

[Des Traynor @destraynor]

🚨ɴᴇᴡ ꜰᴇᴀᴛᴜʀᴇ ᴀʟᴇʀᴛ🚨

The day ChatGPT launched our ML team got straight to work, asking how it could make @Intercom better at Customer Service.

Today we're announcing our first wave of features...

[Nuno Teixeira @nmat]

@_StevenWillett @HMRCcustomers @HMRCgovuk Sorry to hear about that 😞 I've been calling support every other month for the past year and they keep saying my account will be merged soon, but nothing happened so far. It's frustrating and doesn't seem to be a way to escalate this.

[Nuno Teixeira @nmat]

@_StevenWillett @HMRCcustomers @HMRCgovuk I have the same problem. It's been 1 year since I requested the merge and nothing happened so far. Did you manage to fix this it?

[Lionel Page @page_eco]

Children are born good and innocent, evidence from the trolley problem.

[Brian Scanlan @brian_scanlan]

This is a really good writeup of a cloud migration. It starts with the principles first, which are way more important than whichever particular technology choices were made along the way.

[Nuno Teixeira @nmat]

@bharwany lol w

[Des Traynor @destraynor]

Whenever I need a smile I read our changelog[1] and then our Positive User Feedback tag and it never fails to make me happy.

[1] https://t.co/T8AkJMon03

[Jeff Atwood @codinghorror]

This is .. maybe a little too thorough https://t.co/ns0tHMceSq

[Joe O'Toole @jc_otoole]

So my dad is a massive Liverpool fan and has a football watching ritual that I would like to share. 9 years ago he was given a garden gnome in a #LFC shirt (50th bday) and the tradition of ‘You’ll Never Walk A Gnome’ was born. #youllneverwalkagnome #YNWAG

[João Caxaria @caxaria]

Feeling like having some perspective in life and a mild anxiety feeling? You're welcome https://t.co/GdMiqjFHP8

[coby(ism) @cobyism]

We’re looking for switched-on product designers to come and join our growing London team here at @intercom. If that sounds like you or someone you know, please reach out to me for a chat! ([email protected])

https://t.co/nSEeHoVUag

[Daniel Capurro @CapurrodDaniel]

Someone is doing a top job for Wikipedia, but also a neat summary of how ridiculous this is all getting