https://t.co/0Gor71JQXs
Pfft - dodgey as. I see "Kogan First" tried to automatically charge me on 2 different accounts after being inactive since 2020... Good idea to generate profits - just charge everyone a monthly membership fee... if 20% of people don't notice, go team...
@NBN_Australia@elonmusk@Aussie_BB Sorry @NBN_Australia - the $1500 figure was the figure proposed by ME in response to an indication payment was required for an immediate repair.
I WAS NOT asked for the AMOUNT $1500... just a response to the query of "who is going to pay me if I repair it?"
Day 13: @NBN_Australia can’t repair a break in the HFC cable, so have put in a non compliant conduit (only 250mm deep instead of 600mm), removed all cable from property and left me… this orange drawstring… #nbnfail#saga#nbnsux#ScamAlert#nbnsaga@elonmusk take them out..
@NBN_Australia@elonmusk@Aussie_BB Chris @NBN_Australia - I've sent a DM to you regarding this issue. Ill also provide contact details for people onsite if you'd like to follow up who were present for the conversation.
@NBN_Australia@elonmusk@Aussie_BB 27 days to connect coaxial cable… #nbnsaga as if…. What a scam… you’ve had 4 contractors onsite … and no repair… unless you are suddenly giving me FTTP this is just a scam
@NBN_Australia@elonmusk On the phone to @Aussie_BB now… you sure you guys updated the right provider? 27 days to fix a coaxial cable… not sure I’d be advertising thst either!!!
@NBN_Australia@elonmusk Actually it was even worse than that @NBN_Australia - the update was that @NBN_Australia have assigned a case manager to manage the fault with no time frame for management or remediation! How can you call that an update? That’s just talking. #nbnsaga
@NBN_Australia ... visited onsite today... for 5 minutes... left... still not fixed.. #fail#telco#NBNAustralia
Love your customer service response "its very complicated"... if you explain it maybe we will be more patient?
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@NBN_Australia Thanks… but the reply was that you can’t escalate my complaint via social media…
Also my service provider @Aussie_BB can’t escalate it until your tech team provided and update and resolution date… so please stop pretending I have any other avenues to appeal #governmentservice