@Swiggy@SwiggyCares@harshamjty The customer services on Swiggy are abysmal and trying to defraud, I have been trying to cancel my order (Originally 20 mins ETA) due to a delay of more than an hour but I got no help and on top of things I was being charged the cancellation fees
@SwiggyCares It never said 68 minutes on the application,so where was this expected delivery time communicated to the customer? Again, it is dynamic then Swiggy will never refund ? @harshamjty also your support executives hung up on the call. Please address this too.
@SwiggyCares Isn’t the expected deliver time dynamic, so there can be situation when the time keeps extending and Swiggy doesn’t have to refund ever, isn’t this unfair practice? @harshamjty there is no transparency in this process.
@SwiggyCares I want to raise concerns about the customer service, I was trying to cancel the order but the customer support was unable to do so without charging me cancellation fees, how does that work ? Why would cancellation fees be levied if the delay is on account of Swiggy @harshamjty