@JioCare Hi folks, are we going to have any solution for this problem? It's been more than a week with this high jitter and slow speed. I'm not able to raise a ticket since it is showing outside outage. Should I go ahead with the recharge of next cycle due in 3 days? Or leave it?
@excitel_rocks Dear @Excitel_India, your router now rests at the bottom of the holy Ganges. I tried chats, emails, calls, even patience, none of which worked. May your customer service rot in the same afterlife where good internet never reaches.
https://t.co/zyYYAfOy7l
@excitel_rocks Do you guys have any professionalism left to solve either of the issues? It's been more than a month. No response while trying to contact customer support by any channels. One of the worst companies ever existed.
@excitel_rocks Do you guys have any professionalism left to solve either of the issues? It's been more than a month. No response while trying to contact customer support by any channels. One of the worst companies ever existed.
@excitel_rocks Do you guys have any professionalism left to solve either of the issues? It's been more than a month. No response while trying to contact customer support by any channels. One of the worst companies ever existed.
@excitel_rocks Do you guys have any professionalism left to solve either of the issues? It's been more than a month. No response while trying to contact customer support by any channels. Pathetic company with pathetic services.
@excitel_rocks Despite emails, chat logs, and repeated follow-ups, all I get is “we’ll resolve it by EOD.” That EOD never comes.
I’ve already switched to another provider. Requested service disconnection & asked for my INR 2000 security deposit + pro-rata refund
No action. No accountability
@excitel_rocks Hey @excitel_rocks , After 3+ years with you, I'm forced to say this: your internet service has become unusable, and your customer support is non-existent.
Ticket #305692
Outage since 07-May-2025 (still not fixed as of 17-May!)
April outage took 7+ days to resolve.
@AmazonHelp I know it won't happen again because I already canceled my prime membership and once I get the refund I'll delete this account as well. I'm tired from you guys. I'm facing these kind of issue inspite of prime and 10 years old customer so can't say about others.
@AmazonHelp I know it won't happen again because I already canceled my prime membership and once I get the refund I'll delete this account as well. I'm tired from you guys. I'm facing these kind of issue inspite of prime and 10 years old customer so can't say about others.