always bet on yourself. others will take notice, and they’ll bet on you too.
the first time i made a bold bet on myself was when i was at uber. i didn’t go to design school but wanted to be a product designer at uber at its height. they had a world class design team at the time but @nuysew took a chance on me. the trial period for the transition was brutal.
at multiple points i thought i couldn’t make it. i went to undergrad business school and there i was sparring with pros from Apple, IDEO who studied at RISD, SCAD, etc.
at the final presentation for the trial i was so nervous and sleep deprived i blacked out. tbh they green lit the transition bc they saw my effort in lieu of competency. for a while i was probably the worst designer at the company. i continued to work at it and got a ton of help from kind and talented colleagues like @sohlis@aaronzlewis@AdamSchwabe
i continued on to lead design teams, most recently heading up design and making a product 0-1 with @dunn and former cpo of hinge, having product jams with @ev. it felt surreal and it was the best job i’ve ever had.
again, everyone i met in my career made a bet on me because i made the bet on myself first. i’ve never been the best product designer or employee, but i always believed in myself. at moments of doubt whether self inflicted or influenced by others lack of belief in you, stay steady and double down on the bet on yourself. you know yourself best.
ps: this is mainly a note for my future self when i will undoubtedly go through hard times but hope it resonates w some of you
@mialoira I started as graphic designer too, mostly because there was no such thing as UX when I started. It's all teachable and therefore learnable. I guess the question is what does Joe mean by "jump" over.
@Expedia product manager, make a service design map and help your org figure out that when Customer Service is responsible primarily for ticket resolution and not at all for customer retention, you get a very unhappy ex-customer.
@Expedia Telling someone who is clearly frustrated, to have a nice day without actually resolving their complaint is both insulting. This experience has soured my trust of your brand and helped me to understand that I should seek alternative options when planning travel.
Senior designer Adam Schwabe discusses how his team leveraged data-driven insights to design the @UberFreight driver app and create more seamless trucking experiences. https://t.co/Tdi9v6sUHv
@borovsky It was a strategic decision SJ correctly made at the time. When PCs were a commodity, to not join the price race to the bottom and differentiate through great design. He chose Design when that was a differentiator. Now Design is a commodity.